HPE Foundation Care Call-To-Repair - Extended Service - 4 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service is an essential service for businesses looking to enhance the availability and reliability of their IT infrastructure. With a commitment to providing comprehensive support for hardware and software, this extended service offers peace of mind and ensures that your operations run smoothly. HPE's dedicated technical resources collaborate with your IT team to address and resolve issues efficiently, allowing you to focus on your core business activities.

• Comprehensive Support: HPE Foundation Care encompasses extensive hardware and software services, ensuring that you receive the support needed to maintain and optimize your IT infrastructure.
• Remote Diagnosis and On-Site Repair: Quickly resolve hardware issues with remote diagnosis followed by on-site hardware repair when needed, minimizing downtime and keeping your systems operational.
• Software Support Included: Gain access to remote technical support and software updates for HPE-supported third-party software products, ensuring your systems remain current and secure.
• Efficient Service Response: Enjoy a 6-hour repair service response time, which guarantees timely completion of repairs and enhances overall system reliability.
• Extended Coverage: The 4-year service duration provides long-term support and protection for your investments, helping to maximize productivity and operational efficiency.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 4 Years
• Response Time: 6 Hours for repair service
• Support: Remote diagnosis and on-site repair
• Includes: Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair - Extended Service, follow these simple steps:

1. Contact HPE or your HPE reseller to confirm eligibility for the service with your specific hardware and software products.
2. Purchase the extended service plan as per your requirements.
3. Once your service plan is active, ensure you have the necessary information available (product serial numbers, installed software versions, etc.) for streamlined support.
4. In case of any issues, open a service request through HPE’s support portal or by contacting HPE customer support directly.
5. Follow the instructions provided by HPE technical support for remote diagnosis and, if necessary, schedule an on-site repair.

Frequently Asked Questions

• What products are covered under HPE Foundation Care? HPE Foundation Care covers a wide range of HPE hardware and selected third-party software products. For specific product eligibility, please contact HPE directly.
• How do I contact HPE support? You can reach HPE support through their official support portal or customer service phone line, where representatives are available to assist you with any inquiries.
• Is on-site repair available for all issues? On-site repair is available for hardware issues that cannot be resolved remotely. HPE's technical support team will assess the situation and determine the best course of action.
• Can I extend my HPE Foundation Care service beyond 4 years? Yes, you can speak with your HPE representative about options for extending your service coverage beyond the initial 4-year period.
• What if I encounter software issues? HPE Foundation Care includes support for software issues related to HPE-supported products, providing remote technical assistance and access to necessary updates.