HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service is a robust support solution designed specifically for businesses that rely on HPE products. This extended service plan provides essential hardware and software support, ensuring that your IT infrastructure remains operational and efficient. With a commitment to resolving any technical issues that arise, HPE's expert team works alongside your IT department to deliver seamless service and minimize downtime.

• Comprehensive Support: Gain access to HPE's extensive hardware and software services, aimed at maximizing your IT infrastructure's availability.
• Remote Diagnosis & On-site Repair: Benefit from remote diagnosis and troubleshooting, alongside on-site hardware repair when necessary, ensuring rapid resolution of issues.
• Basic Software Support: The service includes Basic Software Support and Collaborative Call Management for select non-HPE software, enhancing your overall support experience.
• Fast Repair Response: Enjoy a 6-hour repair service response time, designed to accommodate urgent needs and ensure maximum reliability.
• Extended Coverage: With a 5-year service duration, HPE Foundation Care guarantees ongoing support and productivity, delivering timely results for your business.

Technical Details of the HPE Foundation Care Call-To-Repair Service

• Service Type: Extended Service Plan
• Coverage Duration: 5 Years
• Response Time: 6-Hour Repair Service Response
• Support Includes: Hardware and software support, remote diagnosis, on-site repair, Basic Software Support, and access to updates for third-party products.

How to Install HPE Foundation Care Call-To-Repair Service

To install and activate the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care Service plan through an authorized HPE retailer or directly from HPE.
2. Once purchased, you will receive a confirmation email containing your service agreement and activation details.
3. Log in to your HPE account on the HPE support website using your credentials.
4. Navigate to the services section and enter the activation code provided in your confirmation email to activate your service.
5. Familiarize yourself with the available resources and support options provided under your service plan.

Frequently Asked Questions

What products are covered under HPE Foundation Care?

The HPE Foundation Care service covers a wide range of eligible HPE hardware products and selected third-party software products. For specific details, please contact HPE support.

How does on-site support work?

If remote diagnosis does not resolve the issue, an HPE technician will be dispatched to your location to perform on-site repairs, ensuring minimal disruption to your operations.

Can I upgrade my service plan?

Yes, you can upgrade your service plan by contacting HPE sales or your authorized reseller, depending on the services you currently have and your needs.

What is included in the Basic Software Support?

Basic Software Support includes remote technical support and access to software updates and patches for eligible software products.

Is there a limit on the number of service calls I can make?

No, there is no limit on the number of service calls you can make. HPE Foundation Care aims to provide uninterrupted support to resolve all your technical issues.