HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 5 Year is designed to provide comprehensive hardware and software support that enhances the stability and availability of your IT infrastructure. This service ensures that any issues related to HPE and selected third-party products are resolved quickly and efficiently, allowing your business operations to run smoothly without unnecessary downtime.

• Comprehensive Support: The HPE Foundation Care Service offers a blend of hardware and software solutions, providing remote diagnosis and on-site repair to address any technical problems that may arise.
• Rapid Response Time: With a 6-hour repair service response time, this extended service makes sure that your IT team has the support they need to minimize disruption and maintain productivity.
• Long-Term Reliability: The 5-year service duration ensures your investment is protected, with continuous support that helps maintain the highest levels of system performance and reliability.
• Access to Updates: HPE Foundation Care includes access to software updates and patches, ensuring your systems are always equipped with the latest features and security enhancements.
• Tailored Support for Non-HPE Products: This service also covers selected third-party software products, providing collaborative call management to ensure comprehensive resolution of any issues.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 5 Years
• Response Time: 6 Hours for Repair Service
• Support: Remote and On-Site
• Coverage: HPE Hardware and Selected Third-Party Products

How to Install

To activate your HPE Foundation Care Call-To-Repair service, follow these steps:

1. Purchase the service through an authorized HPE partner or directly from HPE.
2. Once purchased, you will receive an activation code along with installation instructions.
3. Log in to your HPE account and enter the activation code to link the service to your HPE hardware.
4. For any additional software support, reach out to HPE’s customer service to ensure eligibility and coverage.
5. After activation, familiarize yourself with the service portal for easy access to support resources.

Frequently Asked Questions

What types of products are covered by HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products, as well as selected third-party software products. It's best to confirm eligibility with HPE customer service.

How do I report an issue?

You can report issues through the HPE service portal or by calling the dedicated support line provided with your service agreement.

What is the response time for support requests?

The standard response time for repair services under the HPE Foundation Care is 6 hours to ensure minimal downtime for your operations.

Can I upgrade my service plan?

Yes, HPE offers various service plans that can be upgraded based on your specific support requirements. Reach out to HPE for guidance on the best options for your business.

Is there an option for international support?

HPE Foundation Care provides international support depending on the service agreement terms. It is advisable to check with HPE for details regarding international coverage.