HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair is an essential extended service designed to maximize your IT infrastructure's uptime and performance. This comprehensive service from Hewlett Packard Enterprise (HPE) provides both hardware and software support, ensuring that your systems run smoothly and efficiently over an extended period. With a commitment to exceptional customer service and technical expertise, HPE Foundation Care is tailored to meet your business needs, offering you peace of mind and predictable total cost of ownership for five years.

• Comprehensive Hardware and Software Support: The HPE Foundation Care service offers a blend of extensive hardware and software services, allowing for seamless troubleshooting and resolution for HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Gain access to remote diagnosis support for swift issue resolution. In cases where hardware repair is necessary, HPE provides on-site assistance to promptly address and resolve your concerns.
• Basic Software Support and Collaborative Call Management: Benefit from basic software support included for eligible HPE hardware products. HPE also offers collaborative call management for selected non-HPE software, enhancing your overall service experience.
• Timely Response for Repairs: With a remarkable 6-hour repair service response time, HPE Foundation Care ensures that your issues are addressed quickly, minimizing downtime and maintaining your business operations effectively.
• Predictable Total Cost of Ownership: Enjoy the advantages of a predictable total cost of ownership for five years, allowing you to budget effectively while keeping your IT systems optimally maintained and up-to-date.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Type: Extended Service - 5 Year
• Service Coverage: Hardware and Software Support for HPE and selected third-party products
• Response Time: 6-Hour Repair Service
• Service Duration: 5 Years
• Support Features: Remote diagnosis, on-site repair, software updates, basic software support

How to Install HPE Foundation Care Call-To-Repair

To get started with HPE Foundation Care Call-To-Repair, follow these simple steps:

1. Contact your HPE sales representative or visit the HPE website to purchase the Foundation Care service.
2. Provide the necessary hardware and software product details to HPE for eligibility verification.
3. Review and agree to the service contract and terms offered by HPE.
4. Once your service is activated, you will receive confirmation and guidelines on how to access remote support and call management.
5. For any issues, simply reach out to HPE support, and your IT team will work collaboratively with HPE technical resources for effective troubleshooting.

Frequently Asked Questions

What types of devices are covered under HPE Foundation Care?

HPE Foundation Care covers a range of HPE hardware products, as well as selected third-party products. You can check with HPE for specific eligibility.

Is software support included with the service?

Yes, HPE Foundation Care includes basic software support for eligible hardware products and provides access to software updates and patches.

How do I report an issue covered by HPE Foundation Care?

You can report any issues encountered by contacting HPE support directly. They will provide remote diagnosis and arrange for on-site repairs as needed.

What is the expected response time for repairs?

The expected response time for repairs is within 6 hours, ensuring that disruptions to your business are minimized.

Can I extend my HPE Foundation Care service beyond 5 years?

Yes, you can inquire about extending your HPE Foundation Care service beyond the initial 5 years by contacting your HPE sales representative for available options.