HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

Experience unparalleled technical support with the HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service. This comprehensive service plan is tailored to meet your business needs, ensuring that you're never left in the lurch when technical issues arise. With 24/7 availability and efficient on-site maintenance, this service offers peace of mind, allowing you to focus on your core operations without worrying about unexpected disruptions.

• 24 x 7 x 6 Hour Support: Enjoy around-the-clock support with a service response time of just 6 hours. No matter when an issue arises, help is just a phone call away.
• On-Site Maintenance: With on-site support, you won’t have to deal with the hassle of shipping equipment for repairs. Our technician will come to your location, ensuring minimal disruptions to your operations.
• Parts Replacement Service: The service includes parts replacement, so you can handle any mishaps effectively. Our extensive inventory means that most issues can be resolved quickly without the need for prolonged downtime.
• Efficient Response Time: Experience maximum efficiency with a service response time of 6 hours from the time the call is placed, within a 50-mile radius from the customer site.
• 5-Year Service Duration: Stay worry-free for five years with our extended service plan, designed to ensure maximum productivity and timely results, allowing your business to thrive without technical interruptions.

Technical Details of Product

• Service Type: Foundation Care Call-To-Repair
• Service Duration: 5 Years
• Availability: 24/7
• Response Time: 6 Hours (within 50 miles)
• Includes: Parts & Labor

How to Install

The HPE Foundation Care Call-To-Repair service does not require installation in the traditional sense, as it is a support service. However, to activate your service:

1. Contact your HPE sales representative to purchase the service plan.
2. Upon purchase, you will receive a confirmation email with your service details.
3. Keep your service details handy for quick reference when you need to contact support.
4. For service requests, simply call the support number provided in your confirmation email to initiate assistance.

Frequently Asked Questions

1. What is included in the HPE Foundation Care Call-To-Repair service?

This service includes 24/7 technical support, on-site maintenance, parts replacement, and labor, ensuring that your equipment is always operational.

2. How quickly can I expect a technician to arrive?

Our service response time is 6 hours from the time you place a call for support, within a 50-mile radius from your site.

3. Is there a limit to the number of service calls I can make?

No, you can make as many service calls as needed during the duration of your 5-year service plan.

4. What should I do if my equipment is beyond repair?

In the event that your equipment cannot be repaired, our technicians will provide recommendations for replacement options and assist you in the process.

5. Can I transfer my service plan to another location?

The service plan is tied to your business location. If you relocate, please contact HPE support to inquire about transferring your service plan.