HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service is designed to provide you with unparalleled support and service for your HPE hardware, ensuring your systems remain operational and efficient over an extended period. With a robust 5-year service plan, this offering promises peace of mind through 24/7 support, rapid on-site repairs, and a commitment to excellence that keeps your business running smoothly.

• Comprehensive 5-Year Coverage: Enjoy a full five years of extended service that guarantees reliable maintenance and support, ensuring your HPE systems remain in optimal condition.
• 24/7 Availability: Our support is available around the clock, providing you with peace of mind knowing that help is just a call away, irrespective of when issues arise.
• On-Site Maintenance: Benefit from quick and convenient on-site repairs, ensuring that any potential disruptions to your workflow are minimized and resolved efficiently.
• Parts Replacement Included: The service covers parts replacement, which means you won’t have to worry about additional costs for parts; we take care of everything to resolve your issues smoothly.
• Rapid 6-Hour Response Time: With a 6-hour response time for repairs within a 50-mile radius, you can be assured that we prioritize your needs and work swiftly to restore performance.

Technical Details of the Product

The HPE Foundation Care Call-To-Repair - Extended Service includes:

• Service Duration: 5 Years
• Service Type: On-site Maintenance
• Support Availability: 24 x 7
• Repair Response Time: 6 Hours
• Distance Coverage: Up to 50 Miles from Customer Site
• Included Services: Parts & Labor

How to Install

To activate your HPE Foundation Care Call-To-Repair - Extended Service:

• Purchase the service through an authorized HPE reseller or directly from HPE.
• Once your purchase is confirmed, you will receive an activation code via email.
• Follow the instructions provided in the email to register your service online.
• Ensure your HPE hardware is registered with HPE to facilitate quick service requests when needed.
• Keep your service agreement document for your records and reference.

Frequently Asked Questions

What is covered under the HPE Foundation Care Call-To-Repair service?
This service includes on-site repairs, parts replacement, and labor for your HPE hardware. It ensures that any issues are addressed quickly and efficiently, minimizing downtime.

How do I request service?
You can request service by contacting the HPE support team via phone or through the HPE support portal online. Be sure to have your service agreement details handy.

Is there a limit to the number of service calls I can make?
There is no limit to the number of calls you can make under this service agreement; however, the coverage is subject to the terms outlined in your service contract.

What happens if my device is beyond repair?
If your device cannot be repaired, HPE will work with you to discuss replacement options based on your service agreement and needs.

Can I upgrade to a higher level of service?
Yes, HPE offers several service levels. Contact your HPE representative to discuss upgrade options that best fit your business needs.