HPE Foundation Care Call-To-Repair - Extended Service - 5 Year - Service

The HPE Foundation Care Call-To-Repair - Extended Service - 5 Year is a comprehensive service solution designed to enhance the reliability and efficiency of your IT infrastructure. With a focus on hardware and software support, this service provides the necessary resources to ensure your systems remain operational and up-to-date, minimizing downtime and maximizing productivity. HPE's expert technical resources collaborate with your IT team to swiftly resolve any issues, enabling you to concentrate on your core business activities without interruptions.

• Comprehensive Support: HPE Foundation Care offers a combination of hardware and software services, ensuring thorough coverage for your IT environment. From remote diagnosis to on-site repairs, your systems are in expert hands.
• Remote Technical Assistance: Gain access to HPE's dedicated remote technical support team, ready to assist with troubleshooting and problem resolution, minimizing the impact of technical challenges on your operations.
• Timely Repairs: Enjoy a 6-hour repair service response time, ensuring that hardware issues are addressed swiftly to maintain system availability and operational efficiency.
• Predictable Costs: With HPE Foundation Care, you can benefit from a predictable total cost of ownership, allowing for better budget management and planning for your IT expenditures over the 5-year service duration.
• Software Updates and Patches: Stay ahead of the curve with access to software updates and patches for both HPE and selected third-party products, ensuring your systems leverage the latest advancements and security enhancements.

Technical Details

• Service Type: Extended Service
• Duration: 5 Years
• Repair Service Response Time: 6 Hours
• Support Coverage: Hardware and software services, including remote diagnosis and on-site repair
• Software Support: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

To install the HPE Foundation Care Call-To-Repair service, follow these steps:

1. Contact HPE to determine your eligibility and ensure your hardware and software products are covered under the Foundation Care service.
2. Once confirmed, you will receive a service agreement detailing the terms of coverage, service options, and contact information for support.
3. Integrate the service into your IT operations by training your IT team on how to access support and initiate service requests as needed.
4. Regularly check for software updates provided under the service to maintain optimal performance of your systems.
5. Utilize the remote support features and call management options to get prompt assistance for any technical challenges faced.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes remote diagnosis, technical support, on-site hardware repair, access to software updates, and collaborative call management for eligible software.

How quickly can I expect a repair service?

You can expect a repair service response time of 6 hours, ensuring minimal disruption to your operations.

Is this service applicable to third-party products?

Yes, the HPE Foundation Care service offers support for selected third-party products, including access to updates for those software products as made available by the original software manufacturers.

What are the advantages of choosing the extended service for 5 years?

Choosing the extended service for 5 years provides peace of mind with comprehensive support, predictable costs, and the assurance that your IT infrastructure is continuously maintained to maximize productivity.

Can I customize my service plan?

HPE offers various service options, and you can discuss customization of your service plan with an HPE representative to ensure it meets your specific needs.