HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair Extended Warranty provides essential support for your IT infrastructure, ensuring that your systems are always operational and efficient. Offered by Hewlett Packard Enterprise (HPE), this extended warranty is designed to give you peace of mind while allowing your IT team to concentrate on their core responsibilities. With expert help readily available, you can ensure your organization continues to run smoothly.

• Comprehensive Coverage: The HPE Foundation Care service covers both hardware and software components, offering extensive support for HPE products and selected third-party solutions. This all-encompassing coverage means your entire IT environment is well-supported.
• Remote and On-site Support: Experience the convenience of remote diagnosis that quickly identifies and resolves issues. For more complex problems requiring physical intervention, HPE will dispatch technicians to your location, effectively minimizing downtime and ensuring your operations run uninterrupted.
• Collaborative Call Management: This service includes Basic Software Support and Collaborative Call Management for selected non-HPE software. This feature maximizes the value of your technical support and improves overall efficiency.
• Efficiency and Productivity: With a responsive 6-hour service time for calls made within 80 km of the customer site, your IT operations can resume swiftly. This quick response enhances productivity and significantly reduces disruptions.
• One-Year Extended Warranty: The warranty extends for one additional year, providing essential protection for your hardware. This extension not only safeguards your investments but also improves operational reliability, giving you lasting confidence in your IT infrastructure.

Technical Details of the Product

• Service Duration: 1 Year
• Service Response Time: 6 Hours (within 80 km of customer site)
• Support Type: Remote diagnosis and on-site hardware repair
• Eligible Coverage: HPE hardware products and selected third-party products
• Software Support: Access to software updates and patches, along with remote technical support

How to Install

Installing the HPE Foundation Care Call-To-Repair Extended Warranty is a straightforward process. Follow the steps below to get started:

1. Once you purchase the warranty, await confirmation from HPE.
2. Contact HPE Support or your HPE account representative to register your product for the warranty.
3. Confirm the eligible HPE hardware and any third-party products that will be covered under the warranty.
4. Familiarize your IT team with the support process, including how to access remote support and what to expect during an on-site service requirement.
5. Keep your product documentation and warranty information easily accessible for future reference.

Frequently Asked Questions

• What is covered under the HPE Foundation Care warranty?
  The warranty covers hardware and software support for eligible HPE and selected third-party products, including remote diagnostics, on-site repairs, and access to software updates.
• How long does the warranty last?
  The extended warranty is valid for one year from the date of purchase.
• What is the response time for service calls?
  HPE offers a service response time of 6 hours for locations within 80 km of the customer site.
• Can I get support for non-HPE software?
  Yes, the service includes Basic Software Support and Collaborative Call Management for selected non-HPE software.
• How do I initiate a service request?
  You can initiate a service request by contacting HPE Support directly through their designated support channels.