HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is a robust solution designed to enhance the reliability and performance of your IT infrastructure. Offering a comprehensive range of hardware and software services, this warranty ensures that your technology remains operational and efficient, giving you peace of mind and allowing you to focus on your core business functions. With expert support from Hewlett Packard Enterprise (HPE), you can resolve both hardware and software issues quickly and effectively.

• Comprehensive Support: HPE Foundation Care provides a complete suite of services including remote diagnosis, technical support, and on-site hardware repair when necessary. This ensures that both hardware and software problems are resolved efficiently.
• Expert Assistance: Gain access to HPE's highly knowledgeable technical resources who collaborate with your IT team to troubleshoot and resolve any issues. This partnership maximizes your productivity and minimizes downtime.
• On-Site Repair Services: The service includes on-site hardware repair, which guarantees that qualified experts are available to address urgent problems directly at your location, ensuring quick solutions to keep your systems operational.
• Timely Response: With a 6-hour repair response time for locations within 80 km, you can count on prompt assistance that helps mitigate potential disruptions to your operations.
• Extended Coverage: This extended warranty lasts for one full year, providing you with continued protection against unexpected breakdowns once the manufacturer’s warranty expires, allowing for uninterrupted IT services and support.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Type: Extended Warranty
• Duration: 1 Year
• Response Time: 6 Hours (within 80 km from customer site)
• Service Components: Remote diagnosis, on-site repair, Basic Software Support, Collaborative Call Management for selected non-HPE software
• Target Users: Organizations utilizing HPE and selected third-party hardware/software products

How to Install

To activate your HPE Foundation Care Call-To-Repair - Extended Warranty:

1. Purchase the warranty through an authorized HPE reseller or directly from HPE.
2. Follow the instructions provided during the purchase to register your warranty on the HPE website.
3. Ensure that all eligible HPE hardware and software products are registered under your warranty coverage.
4. Maintain a record of your warranty details and HPE contact information for easy access when needed.
5. Should a hardware or software issue arise, contact HPE support directly via the registered contact methods to initiate service.

Frequently Asked Questions

• What is covered under the HPE Foundation Care Call-To-Repair warranty?
  This warranty covers both hardware repair services and software support for eligible HPE and selected third-party products, including remote assistance and on-site service.
• How quickly can I expect a technician to arrive on-site?
  For locations within 80 km, HPE guarantees a 6-hour response time for on-site repairs.
• What happens after my one-year warranty expires?
  Once your warranty expires, you will need to purchase a renewal or a new warranty to continue receiving support and coverage for your HPE products.
• Can I transfer my warranty to a new device?
  Warranty transferability may depend on specific terms set by HPE. It is advisable to contact HPE directly for information regarding your situation.
• Is software support included with the warranty?
  Yes, Basic Software Support and access to updates and patches are included for eligible software products under your hardware warranty coverage.