HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is an essential service for businesses seeking to enhance the reliability and uptime of their IT infrastructure. This warranty not only offers peace of mind but also ensures that your hardware and software run smoothly, minimizing the impact of unexpected repairs on your operations. With comprehensive support from Hewlett Packard Enterprise (HPE), you gain access to high-quality technical resources that are dedicated to resolving issues related to both HPE and select third-party products. This product is designed to provide various levels of support, ensuring that your business stays connected and operational when it matters the most.

• Comprehensive Hardware and Software Support: The HPE Foundation Care service offers extensive assistance to help manage both hardware and software issues effectively, ensuring that your IT infrastructure remains robust and reliable.
• Remote Diagnosis and On-Site Repair: In the event of a hardware failure, HPE provides remote diagnosis to identify issues quickly and efficiently. If necessary, on-site hardware repair ensures that your systems are back up and running with minimal downtime.
• Basic Software Support: For selected non-HPE software, the service includes Basic Software Support and Collaborative Call Management, allowing your IT team to have a seamless experience when dealing with software-related problems.
• Quick Response Times: Enjoy a 6-hour parts and labor service response time for locations within an 80 km distance from the customer site, guaranteeing fast solutions to any technical challenges.
• 1-Year Service Duration: The extended warranty runs for one year, providing ample time to address any unexpected incidents while maximizing productivity and operational efficiency.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair - Extended Warranty
• Duration: 1 Year
• Response Time: 6 hours (parts and labor)
• Distance Coverage: Up to 80 km from customer site
• Includes: Remote diagnosis, on-site repair, Basic Software Support, and access to software updates and patches
• Electronic Service Sub-Type: Alternative communication channel for enhanced reliability

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE reseller or directly from HPE.
2. Once you have received your warranty confirmation, register your eligible HPE hardware products on the HPE support portal.
3. Ensure your IT team is aware of the warranty terms and how to contact HPE for support.
4. Maintain an updated inventory of covered hardware and eligible software for efficient service management.

Frequently Asked Questions

• What types of products are covered under the HPE Foundation Care service? The service covers various HPE hardware products and may include selected third-party software as well.
• How do I contact HPE for service? You can reach HPE support through their customer service portal or by calling their support line as listed in your warranty documentation.
• What should I do if I experience hardware issues? Utilize the remote diagnostic service first for quick troubleshooting, and if necessary, schedule on-site repair support.
• Is software support included in the warranty? Yes, Basic Software Support and access to software updates and patches are included for eligible products.
• Can I extend the warranty beyond 1 year? Yes, HPE offers options for extending the warranty service, so please consult with your HPE representative for details.