HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is a vital service designed to enhance the reliability and longevity of your IT infrastructure. This extended warranty offers comprehensive support and repair services for both hardware and software products, ensuring that your systems remain operational and efficient. With the backing of Hewlett Packard Enterprise (HPE) technical resources, you can rest assured that your IT team will receive the necessary assistance to resolve any issues swiftly and effectively.

• Comprehensive Support: HPE Foundation Care provides a robust framework of hardware and software services tailored to increase the availability of your IT infrastructure.
• Remote Diagnosis and On-Site Repair: In the event of hardware issues, this service offers remote diagnosis and, if necessary, on-site hardware repair to ensure minimal disruption to your operations.
• Software Support Included: For eligible hardware products, HPE Foundation Care may also provide Basic Software Support, as well as access to updates and patches for selected third-party software.
• Minimized Downtime: The service includes on-site support that limits downtime, ensuring that your business can maintain productivity during unexpected technical difficulties.
• Efficient Response Time: With a 6-hour repair service response time for locations within 80 km, HPE Foundation Care guarantees maximum efficiency and convenience, allowing your operations to return to normal quickly.

Technical Details of the Product

• Warranty Duration: 1 Year
• Service Type: HPE Foundation Care Call-To-Repair
• Service Coverage: Hardware and Software support for eligible HPE and selected third-party products
• Response Time: 6 Hours (for distances within 80 km of customer site)
• Support Availability: Remote technical support and access to software updates

How to Install

To activate your HPE Foundation Care Call-To-Repair - Extended Warranty, follow these simple steps:

1. Contact your HPE representative or visit the HPE website to purchase the warranty for your eligible hardware or software product.
2. Once purchased, you will receive a confirmation of your warranty activation, along with guidelines on accessing support services.
3. For hardware, ensure that your devices are connected to the internet to facilitate remote diagnosis.
4. If immediate support is required, contact HPE technical support using the dedicated phone support service provided in your warranty documentation.

Frequently Asked Questions

• What does the HPE Foundation Care warranty cover?

  The warranty covers comprehensive hardware and software support, including remote diagnosis, on-site hardware repair, and access to software updates for eligible products.

• How quickly can I expect support?

  HPE Foundation Care guarantees a 6-hour repair response time for locations within 80 km of a customer site, ensuring minimal downtime.

• Is software support included in the warranty?

  Yes, for eligible HPE hardware products, the warranty includes Basic Software Support and access to updates and patches for selected third-party software.

• Can I contact HPE support outside of regular business hours?

  Yes, HPE offers technical support that is accessible outside regular business hours, as specified in your warranty terms.

• How do I renew my warranty after the first year?

  You can renew your warranty by contacting your HPE representative or visiting the HPE website for renewal instructions and pricing information.