HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is designed to provide businesses with reliable and comprehensive support for their IT infrastructure. This extended warranty ensures that your HPE hardware is protected against unforeseen problems and downtime, allowing your organization to function seamlessly and effectively. With expert technical resources at your disposal, you can enhance the availability of your IT systems and keep your operations running smoothly.

• Comprehensive Support: The HPE Foundation Care service includes a combination of hardware and software support, ensuring that both aspects of your IT infrastructure are adequately covered.
• Quick Response Time: Enjoy a 6-hour repair service response time for issues within 80 km of the customer site, reducing downtime and enhancing productivity.
• On-Site Repair Services: When remote diagnosis is not sufficient, HPE offers on-site hardware repair by skilled technicians, ensuring that problems are resolved quickly and efficiently.
• Cost-Effective Solution: This warranty minimizes unexpected repair and replacement costs, providing peace of mind and financial predictability for your IT budget.
• Access to Software Updates: For eligible software products, HPE provides remote technical support and access to the latest updates and patches, ensuring your systems remain secure and up-to-date.

Technical Details of the Product

- Warranty Type: Extended Warranty
- Duration: 1 Year
- Response Time: 6 Hours (within 80 km of customer site)
- Coverage: On-site hardware repair, remote diagnosis, and software support
- Support for HPE and selected third-party products
- Includes Basic Software Support and Collaborative Call Management for eligible software

How to Install

To activate the HPE Foundation Care Call-To-Repair extended warranty, follow these simple steps:

1. Contact your HPE sales representative or authorized reseller to purchase the extended warranty.
2. Once your purchase is confirmed, register your HPE hardware with HPE using the provided warranty registration form.
3. Ensure that your organization has designated points of contact for HPE support and provide their details during registration.
4. Review and understand the service level agreements and support options offered under this warranty.
5. Keep your warranty documentation accessible for reference during any support requests.

Frequently Asked Questions

1. What does the HPE Foundation Care warranty cover?

The warranty covers comprehensive hardware and software support, including on-site repairs, remote diagnostics, and access to software updates for eligible products.

2. How long does the warranty last?

The extended warranty lasts for 1 year from the date of purchase.

3. What is the response time for repairs?

The service guarantees a 6-hour repair response time for issues that occur within 80 km of the customer site.

4. Can I include third-party products under this warranty?

Yes, the HPE Foundation Care warranty supports HPE hardware as well as selected third-party products. Contact HPE for specific eligibility details.

5. How do I access software updates?

Eligible software products under the warranty include access to remote technical support and the latest updates and patches through HPE.

By investing in the HPE Foundation Care Call-To-Repair extended warranty, you ensure that your IT infrastructure is backed by a solid support framework that maximizes uptime and protects your investment. With a focus on quick response and professional service, this warranty is a valuable addition to your organization’s IT strategy.