HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty offers a comprehensive solution for businesses looking to enhance the reliability and performance of their IT infrastructure. This extended warranty not only provides peace of mind by covering hardware repairs but also ensures that software issues are swiftly addressed by HPE's expert technical resources. With 24/7 support and a focus on minimizing downtime, this service is ideal for organizations that rely on their technology for everyday operations.

• Comprehensive Coverage: Enjoy robust hardware and software support that helps to increase the availability of your IT infrastructure, ensuring that you stay operational with minimal interruptions.
• On-Site Hardware Repair: In the event of hardware issues, HPE provides on-site repair services to quickly resolve problems, allowing you to maintain productivity without significant delay.
• Remote Technical Support: Benefit from HPE's remote diagnosis and technical support, which allows for fast troubleshooting and resolution of issues without the need for on-site visits in many cases.
• Parts Replacement Service: The HPE Foundation Care includes a reliable parts replacement service, which helps ensure your equipment remains operational and reliable, minimizing downtime and maximizing efficiency.
• Fast Response Times: With an impressive 6-hour parts and labor response time within an 80 km radius, HPE is committed to addressing your needs quickly, ensuring timely completion of repairs for enhanced dependability.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 1 Year
• Service Features: Remote diagnosis, on-site hardware repair, basic software support, collaborative call management for selected software.
• Response Time: 6 hours (within 80 km from customer site)

How to Install

To activate your HPE Foundation Care Call-To-Repair - Extended Warranty, follow these steps:

1. Purchase the extended warranty through an authorized HPE dealer or directly from HPE.
2. Ensure that you have the necessary documentation for the eligible HPE hardware products.
3. Contact HPE customer support to register your warranty and confirm coverage for your specific hardware and software products.
4. Maintain a record of your warranty details for future reference and service requests.

Frequently Asked Questions

What is covered under the HPE Foundation Care Extended Warranty?

The warranty covers hardware repair services, remote technical support, and access to software updates and patches for eligible HPE and selected third-party products.

How do I know if my product is eligible for this warranty?

To determine eligibility, please contact HPE directly with your product details, and they will guide you through the eligibility verification process.

What is the typical response time for service requests?

The standard response time for parts and labor service is 6 hours, provided you are within an 80 km radius of HPE service centers.

Can I transfer the warranty to another owner?

Warranty transfer policies can vary, so it’s best to check with HPE support regarding the terms and conditions for transferring your extended warranty.

What should I do if I need support outside of regular business hours?

HPE provides 24/7 support, so you can reach out at any time for assistance with your hardware or software issues.