Description
Introducing the HPE Foundation Care Call-To-Repair - Extended Warranty, a one-year warranty solution designed to enhance the reliability and performance of your IT infrastructure. This service is ideal for businesses seeking comprehensive hardware and software support from Hewlett Packard Enterprise (HPE). With this warranty, you gain access to expert technical resources that work closely with your IT team to resolve any hardware or software issues quickly and effectively.
- Comprehensive Coverage: The HPE Foundation Care service provides extensive support for both hardware and software, ensuring that your IT infrastructure remains available and efficient at all times.
- Remote Diagnosis and Support: With this warranty, you benefit from remote diagnosis and support, allowing your IT team to troubleshoot and resolve issues without delay.
- On-Site Hardware Repair: In the event that an issue cannot be resolved remotely, on-site hardware repair is included to get your systems back online as quickly as possible.
- Basic Software Support: For eligible HPE hardware products, this service may include Basic Software Support, ensuring that your software runs smoothly and effectively.
- Quick Response Times: Enjoy a 6-hour repair service response time for locations within 80 km, maximizing efficiency and minimizing downtime for your business.
Technical Details of the Product
- Duration: 1 Year
- Service Type: Extended Warranty
- Response Time: 6-Hour Repair for locations within 80 km
- Support Type: Remote Diagnosis and On-Site Repair
- Eligible Products: HPE and selected third-party hardware and software
How to Install
Installing the HPE Foundation Care Call-To-Repair Extended Warranty is straightforward. Once you purchase the warranty, simply contact HPE support to link the warranty to your eligible hardware and software products. HPE will guide you through the onboarding process and ensure that your IT team is familiar with the support system for seamless integration.
Frequently Asked Questions
1. What is included in the HPE Foundation Care Call-To-Repair Extended Warranty?
The warranty includes remote diagnosis and technical support, on-site hardware repair, and, for eligible products, Basic Software Support.
2. How quickly can I expect support after reporting an issue?
You will receive a response within 6 hours for locations within 80 km from an HPE service center.
3. Can I get support for non-HPE products?
Yes, the warranty covers selected third-party products, but it's best to confirm eligibility with HPE.
4. How long is the warranty valid?
The HPE Foundation Care warranty is valid for 1 year from the date of purchase.
5. What should I do if I need to make a claim under the warranty?
Simply contact HPE support, and they will guide you through the claims process, ensuring you receive the support you need promptly.
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