HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

Enhance your IT infrastructure’s reliability and ensure peace of mind with the HPE Foundation Care Call-To-Repair Extended Warranty. This comprehensive warranty service has been meticulously designed to provide premium support for your HPE hardware and selected third-party products. By taking advantage of this extended warranty, your IT team can operate more efficiently, significantly reducing downtime and ensuring your systems are running smoothly.

• Comprehensive Support: Gain access to HPE's extensive technical resources. Their skilled team works closely with your IT personnel to resolve both hardware and software issues effectively, optimizing the overall performance of your systems.
• On-Site Hardware Repair: In the event of a malfunction, you benefit from remote diagnosis followed by prompt on-site hardware repair. This service ensures that your systems are quickly returned to operational status, minimizing disruptions.
• Basic Software Support: Eligible hardware products come with Basic Software Support, providing access to critical updates and patches. This feature helps keep your systems secure and up-to-date, protecting your business from vulnerabilities.
• Efficient Response Times: Experience a quick 6-hour repair response time for issues reported within an 80 km radius from your site. This rapid response minimizes disruptions and enhances productivity within your organization.
• One-Year Extended Warranty: The extended warranty covers you for a full year, ensuring you maximize the value and performance of your HPE equipment. This warranty serves as a safeguard against unexpected repairs and service interruptions.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 1 Year
• Response Time: 6 Hours (within 80 km distance)
• Coverage: HPE hardware and selected third-party products
• Includes: On-site repair service, remote diagnosis, Basic Software Support

How to Install

To activate your HPE Foundation Care Call-To-Repair Extended Warranty, follow these simple steps:

1. Purchase the warranty through an authorized HPE partner or directly via HPE's official website.
2. Once purchased, you will receive an activation code via email.
3. Contact HPE customer support with your activation code to register your hardware and initiate coverage.
4. Ensure that your IT team is aware of the support procedures for a swift resolution of any issues that arise.
5. Keep your warranty information handy in case you need to reference it for support.

Frequently Asked Questions

• What does the HPE Foundation Care Extended Warranty cover? The warranty covers remote diagnosis, on-site hardware repairs, Basic Software Support, and access to software updates and patches for eligible HPE hardware and selected third-party products.
• How quickly can I expect a repair after I report an issue? You can expect a service response time of 6 hours for issues reported within an 80 km radius of your site.
• Is software support included in the warranty? Yes, Basic Software Support is included for eligible hardware products, allowing access to updates and patches to enhance security and performance.
• Who do I contact for support? You can contact HPE's customer support for all inquiries related to your warranty, including diagnosis and repair requests.
• Can I extend the warranty after the first year? Yes, you can discuss options for extending your warranty coverage with your HPE account representative before the current warranty expires.