HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty is designed to provide your IT infrastructure with uninterrupted service and support. This warranty offers a comprehensive suite of hardware and software services from Hewlett Packard Enterprise (HPE) and is tailored to meet the needs of your organization. Whether you are dealing with hardware malfunctions or software issues, the HPE Foundation Care service ensures that your systems are continuously operational, allowing you to focus on your core business objectives.

• Comprehensive Support: The HPE Foundation Care service encompasses both hardware and software support, ensuring that your IT team has access to expert resources for resolving any technical problems that may arise.
• On-Site Hardware Repair: In case of hardware issues, HPE's team provides on-site repair services, ensuring that any disruptions to your operations are minimized and resolved swiftly.
• Remote Diagnosis: HPE Foundation Care includes remote diagnosis capabilities, which allows for quick troubleshooting and problem identification, enhancing the efficiency of your IT support.
• Quick Response Time: With a remarkable 6-hour repair response time for locations within 80 km of an HPE service center, you can trust that your IT infrastructure will be back up and running without unnecessary delays.
• Access to Software Updates: For software products under the HPE Foundation Care coverage, enjoy access to important software updates and patches, ensuring that your systems remain secure and efficient.

Technical Details of Product

• Warranty Duration: 1 Year
• Service Type: Extended Warranty with Call-To-Repair options
• Support Level: Comprehensive hardware and software support
• Response Time: 6 hours for on-site repair for proximity within 80 km
• Additional Features: Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

To enroll in the HPE Foundation Care Call-To-Repair warranty service, follow these steps:

• Contact HPE or an authorized HPE reseller to discuss your needs and confirm eligibility for the service.
• Complete the necessary paperwork and provide details about your HPE hardware products.
• Once enrolled, keep your service agreement information accessible for quick reference.

Frequently Asked Questions

• What type of support does the HPE Foundation Care warranty cover?
  It covers both hardware and software issues, providing on-site repair and remote diagnosis.
• Is there a limit to the number of repairs under this warranty?
  No, the warranty covers repairs as needed within the service duration of one year.
• How quickly can I expect a technician to arrive for on-site repairs?
  HPE guarantees a 6-hour response time for on-site repairs for locations within 80 km of a service center.
• Does the warranty cover third-party software products?
  It may include Basic Software Support and Collaborative Call Management for selected non-HPE software. Please consult HPE for specific product eligibility.
• Can I renew the HPE Foundation Care warranty after one year?
  Yes, HPE offers renewal options to extend your warranty coverage beyond the initial one-year term.