HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year is your ultimate solution for ensuring the reliability and longevity of your IT infrastructure. This comprehensive warranty service is designed to provide you with peace of mind, knowing that your hardware and software needs are in expert hands. With HPE's extensive technical resources, you will receive unparalleled support for both HPE and selected third-party products, enhancing the availability of your IT systems.

• Comprehensive Coverage: The HPE Foundation Care offers extensive support for both hardware and software, ensuring that all your IT needs are addressed efficiently.
• Remote Diagnosis and Support: Benefit from immediate assistance through remote diagnosis, allowing for quick troubleshooting of issues without the need for on-site visits.
• On-Site Hardware Repair: If remote solutions are insufficient, HPE provides on-site hardware repair services to resolve complex issues, minimizing downtime and disruptions.
• Collaborative Call Management: This service also includes collaborative call management for selected non-HPE software, giving you access to a broader range of support options.
• Fast Repair Response: Enjoy a remarkable 6-hour repair service response time (within 80 km of customer site), ensuring your systems are back online as quickly as possible.

Technical Details of Product

- Warranty Type: Extended Warranty
- Duration: 1 Year
- Service Coverage: Hardware and software support
- Repair Response Time: 6 hours (within 80 km)
- Service Features: Remote diagnosis, on-site repair, software updates, and patches

How to Install

To get started with your HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Contact HPE's customer service to register your hardware and ensure it is eligible for the Foundation Care service.
2. Review the coverage details and familiarize yourself with the service features that are applicable to your products.
3. In case of any hardware or software issues, initiate a support call through the HPE portal or customer service line.
4. For repairs, HPE will arrange a technician to visit your site if remote diagnostics do not resolve the issue.
5. Keep a record of service calls and responses for future reference and to help streamline future support requests.

Frequently Asked Questions

1. What types of products are covered under the HPE Foundation Care service?

The service covers a wide range of HPE hardware products as well as selected third-party software products. It is advisable to contact HPE to confirm eligibility for specific products.

2. How quickly can I expect a technician to arrive for on-site repairs?

The service promises a 6-hour repair response time for customers located within 80 km of HPE service centers, ensuring quick resolution of technical issues.

3. Is software support included in the warranty?

Yes, the warranty includes remote technical support for eligible software products along with access to software updates and patches to keep your systems secure and efficient.

4. Can I manage non-HPE software issues with this service?

Yes, the HPE Foundation Care service includes collaborative call management for selected non-HPE software, allowing you to receive support for a broader range of software challenges.

5. What is the process for renewing the warranty after one year?

To renew your HPE Foundation Care warranty, contact HPE customer service prior to the expiration date. They will guide you through the renewal process to maintain your support services without interruption.