HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty offers a robust solution for organizations looking to enhance the reliability and performance of their IT infrastructure. This comprehensive service not only ensures prompt support for hardware and software issues but also delivers peace of mind through dependable warranty coverage. Whether you're managing critical business applications or maintaining essential hardware, this extended warranty guarantees that your systems remain operational with minimal downtime.

• Comprehensive Support: HPE Foundation Care provides you with a combination of hardware and software support, ensuring that your IT infrastructure is always in optimal condition.
• Remote Diagnosis and Assistance: Benefit from remote technical support, enabling HPE experts to diagnose and troubleshoot issues quickly, reducing the need for on-site visits.
• On-Site Hardware Repair: If remote support cannot resolve the problem, HPE will dispatch a technician to your site for on-the-spot repairs, ensuring minimal disruption to your operations.
• Inclusive Software Support: Apart from hardware support, the warranty includes Basic Software Support and Collaborative Call Management for selected non-HPE software, allowing you to address diverse IT challenges seamlessly.
• Efficient Response Times: With a 6-hour response time for parts and labor (within a distance of 80 km from the customer site), you can count on maximum efficiency and quick turnaround for service requests.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 1 Year
• Service Features: Parts replacement, on-site service, physical service subtype
• Response Time: 6 Hours for parts and labor (within 80 km)
• Support Coverage: Includes hardware and software support for eligible HPE and selected third-party products

How to Install

Installation of the HPE Foundation Care Call-To-Repair warranty is straightforward:

1. Contact your HPE representative to discuss your current hardware and software setup.
2. Confirm eligibility of your products for the Foundation Care service.
3. Review the terms of the warranty and complete the purchase process.
4. Receive confirmation and documentation of your extended warranty service.
5. In case of an issue, contact HPE support directly for remote assistance or to initiate on-site service.

Frequently Asked Questions

• What is included in the HPE Foundation Care Call-To-Repair warranty?
  The warranty includes comprehensive hardware and software support, remote diagnosis, on-site repairs, and access to software updates and patches.
• How quickly can I expect service?
  HPE offers a 6-hour response time for both parts and labor, ensuring that support is provided swiftly to minimize downtime.
• Can I use this service for third-party products?
  Yes, the warranty covers selected third-party products, but eligibility should be confirmed with HPE.
• Is ongoing software support included?
  Yes, the warranty includes Basic Software Support and Collaborative Call Management for selected non-HPE software.
• How do I file a service request?
  You can contact HPE support directly via phone or through their online support portal to initiate service requests.