HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty

Enhance the reliability of your IT infrastructure with the HPE Foundation Care Call-To-Repair - Extended Warranty. This comprehensive service is designed to provide your organization with extensive hardware and software support, ensuring that your systems remain operational and efficient. With the backing of Hewlett Packard Enterprise (HPE), your IT team can seamlessly resolve hardware and software issues, allowing you to focus on your core business objectives.

• Comprehensive Support: HPE Foundation Care offers a blend of hardware and software services, enhancing the availability of your IT infrastructure.
• Expert Technical Resources: Gain access to HPE's skilled technical resources who collaborate with your IT team to troubleshoot and resolve hardware and software problems effectively.
• Rapid Response Time: Enjoy a service response time of just 6 hours for repairs, ensuring minimal downtime and maintaining operational efficiency.
• On-Site Repair Services: For hardware issues that require hands-on assistance, on-site service is available, providing convenience and quick resolutions.
• Extended Warranty Coverage: With a 1-year warranty, HPE Foundation Care protects your hardware from breaking down after the manufacturer’s warranty expires, giving you peace of mind.

Technical Details of the Product

- Warranty Duration: 1 Year
- Response Time: 6 Hour Repair (within 80 km from customer site)
- Service Coverage: Hardware and selected third-party products
- Support for Software: Includes access to software updates and remote technical support.
- Service includes Basic Software Support and Collaborative Call Management for eligible non-HPE software.

How to Install

1. Purchase the HPE Foundation Care Call-To-Repair - Extended Warranty from an authorized HPE distributor.
2. Upon purchase, register your product with HPE to activate the warranty service.
3. Coordinate with your IT team to document any existing issues and gather relevant product information.
4. Reach out to HPE’s support team to initiate service if hardware or software issues arise during your warranty period.
5. Follow the instructions provided by HPE for any necessary repairs or support to ensure a seamless experience.

Frequently Asked Questions

Q: What is included in the HPE Foundation Care service?
A: The service includes remote diagnosis, on-site hardware repair, access to software updates, and technical support for both HPE and selected third-party products.

Q: How quickly can I expect a repair service?
A: HPE Foundation Care guarantees a 6-hour service response time for repairs, ensuring that you have minimal downtime.

Q: Does the warranty cover both hardware and software?
A: Yes, the warranty covers a combination of hardware issues and software support, depending on the eligibility of your products.

Q: Can I purchase this warranty for any HPE product?
A: The warranty is available for eligible HPE hardware products. It is advisable to contact HPE for a list of eligible products.

Q: What should I do if I need to make a claim?
A: To make a claim, contact HPE’s support team with your product registration information and details about the issue you are experiencing. They will guide you through the process.