HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair Service provides an extended warranty solution specifically designed to enhance the reliability and performance of your IT infrastructure. With a commitment to minimizing downtime, HPE offers a comprehensive suite of hardware and software support services that empower your IT team to resolve issues efficiently. This 3-year warranty service not only covers critical hardware repairs but also provides software support for selected products, making it an essential investment for any organization relying on HPE technology.

• Comprehensive Support: Enjoy round-the-clock access to HPE technical resources who collaborate with your IT team to troubleshoot both hardware and software issues effectively.
• On-Site Repairs: Experience the convenience of on-site hardware repair services, ensuring quick resolutions to problems that cannot be solved remotely, thus keeping your operations running smoothly.
• Parts Replacement Service: The warranty includes a parts replacement service that allows for the swift resolution of issues, minimizing disruption to your business activities.
• Fast Response Times: Benefit from a rapid 6-hour parts and labor service response time, ensuring that support is just a phone call away, within an 80 km radius from your customer site.
• Extended Warranty Duration: With a service duration of 3 years, you can rest assured that your IT infrastructure is protected, providing peace of mind and support for your long-term operational needs.

Technical Details of HPE Foundation Care Call-To-Repair Warranty

• Warranty Type: Extended Warranty
• Service Duration: 3 Years
• Response Time: 6 Hours (parts and labor)
• Distance Coverage: Up to 80 km from customer site
• Physical Service Sub-type: On-site support
• Parts and Labor Service Characteristics: Comprehensive warranty including parts replacement and labor services

How to Install HPE Foundation Care Call-To-Repair Warranty

To install the HPE Foundation Care Call-To-Repair warranty, follow these simple steps:

1. Contact your HPE sales representative or authorized reseller to purchase the warranty service.
2. Provide details about your eligible HPE hardware and any selected third-party software products for coverage.
3. Once your purchase is confirmed, you will receive a confirmation of your warranty service, which will include the specific terms and conditions.
4. Ensure that your IT team is aware of how to access HPE support resources and understand the warranty procedures for troubleshooting and repair requests.
5. Keep all relevant information, such as service confirmation and product details, organized for quick access when needed.

Frequently Asked Questions

1. What is covered under the HPE Foundation Care Call-To-Repair Warranty?

The warranty covers hardware repairs for eligible HPE products and provides software support for selected third-party products. This includes remote diagnosis, on-site repairs, parts replacement, and access to software updates.

2. How quickly can I expect service?

You can expect a service response time of 6 hours for parts and labor, ensuring quick support within an 80 km radius of your site.

3. Is there a limit to the number of service calls I can make?

The warranty does not limit the number of service calls, provided that they pertain to issues covered under the warranty terms.

4. Can I transfer the warranty to another organization?

Transferring the warranty is subject to HPE’s terms and conditions. Please consult your HPE representative for specific guidance regarding warranty transferability.

5. What should I do if I have a hardware issue?

If you encounter a hardware issue, contact HPE support immediately. Have your warranty information and product details ready to expedite the support process.