HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty provides organizations with a reliable and comprehensive support solution tailored to enhance the availability and performance of your IT infrastructure. This extended warranty service from Hewlett Packard Enterprise (HPE) ensures quick access to technical resources that work collaboratively with your IT team to resolve both hardware and software-related issues efficiently. With a commitment to quality service, HPE Foundation Care equips you with the necessary tools and support to keep your systems running smoothly over a three-year period.

• Comprehensive Support: Benefit from extensive hardware and software services that maximize the availability of your IT systems.
• Rapid Response Time: Enjoy a 6-Hour response time for parts and labor (within an 80 km distance from the customer site), ensuring your critical systems are quickly restored to operation.
• On-Site Hardware Repair: Access on-site hardware repair services to address any issues that cannot be resolved remotely, allowing for seamless recovery from any technical setbacks.
• Parts Replacement Service: Gain assurance with included parts replacement services, eliminating downtime and allowing your organization to continue its operations without interruption.
• Access to Software Updates: Stay up-to-date with the latest software updates and patches as part of the support provided for eligible software products, enhancing system security and performance.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 3 Years
• Response Time: 6 Hours (parts and labor, limited to an 80 km distance from the customer site)
• Physical Service Subtype: On-site support and repairs
• Parts & Labor Coverage: Included for hardware repairs

How to Install

Installation of the HPE Foundation Care Call-To-Repair service is straightforward. Upon purchasing the warranty, simply follow these steps:

1. Contact your HPE representative to initiate the warranty activation process.
2. Provide details regarding your eligible HPE hardware and software products.
3. Ensure your IT team is familiar with the service protocols for easy communication and problem resolution.
4. Keep track of service contact information for any future technical support inquiries.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  This service covers hardware repairs, remote diagnosis, and support for eligible HPE products, as well as access to software updates for selected software products.
• How quickly can I expect service after opening a call?
  You can expect a response time of 6 hours for parts and labor, ensuring minimal disruption to your operations.
• Is this service available for third-party products?
  Yes, HPE Foundation Care also includes support for selected third-party software products as part of the warranty.
• Can I extend the warranty beyond three years?
  Yes, HPE offers options for extending your warranty service. Contact your HPE representative for more details on renewal options.
• What should I do if I need on-site support?
  Simply contact HPE support, and they will dispatch a technician to your location to address the issue at hand.