HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

Experience Unmatched Reliability with HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair service is designed to provide your organization with essential support for your IT infrastructure, ensuring that you enjoy a seamless operation with minimal interruptions. With a comprehensive suite of hardware and software services, HPE has your back when it comes to maintaining the performance and availability of your critical systems. By collaborating closely with your IT team, HPE technical resources will help you swiftly navigate through hardware and software issues, allowing you to focus on your core business without unnecessary distractions.

• Comprehensive Coverage: The HPE Foundation Care service encompasses both hardware and software support, ensuring that your entire IT ecosystem is well taken care of.
• Remote Diagnosis and Support: Enjoy hassle-free remote diagnostics that save time and reduce operational expenses. HPE experts are just a call away to assist you in troubleshooting issues.
• On-Site Hardware Repair: Should your problem require on-site attention, HPE provides prompt hardware repair services to address your needs effectively and efficiently.
• Basic Software Support: Gain access to essential software updates and patches, along with remote technical support for eligible software products, ensuring that your systems are always up to date.
• Quick Turnaround Times: Benefit from a swift 6-hour repair response time within an 80 km radius, minimizing downtime and maximizing productivity.

Technical Details of HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

• Service Duration: 3 Years
• Support Type: Remote Diagnosis, On-Site Hardware Repair, Basic Software Support
• Repair Response Time: 6 Hours (within 80 km)
• Service Availability: 24/7 Access to Support
• Coverage: HPE and selected third-party products

How to Install

To take advantage of the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the service by contacting HPE or an authorized partner.
2. Register your eligible HPE hardware products to ensure coverage under the warranty.
3. For optimal support, provide your IT team with the service contact details and guidelines for reaching the HPE support team.
4. In case of any issues, initiate the support process by contacting HPE for remote diagnosis or arranging for on-site service.
5. Stay updated with the latest software patches and updates as communicated by HPE.

Frequently Asked Questions

1. What is included in the HPE Foundation Care Call-To-Repair service?

The service includes comprehensive hardware and software support, remote diagnosis, on-site hardware repair, and access to software updates and patches for eligible products.

2. How quickly can I expect support after contacting HPE?

You can expect a rapid response time, with on-site hardware repair initiated within 6 hours for requests made within an 80 km distance from your location.

3. Is this service applicable to third-party products?

Yes, the HPE Foundation Care service covers selected third-party products, but it is advisable to contact HPE for specific eligibility details.

4. What if my issue cannot be resolved remotely?

If a remote solution is not sufficient, HPE will arrange for on-site support to address and fix the problem directly at your location.

5. How do I keep track of my service agreement?

Upon purchasing the service, you will receive documentation outlining your service agreement. It is important to keep this information accessible for reference and review.