HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is your ultimate solution for maintaining the reliability and performance of your IT infrastructure. With this extended warranty, you are not just investing in protection against unexpected repair costs, but also securing seamless support from Hewlett Packard Enterprise (HPE) technical resources. This service offers you peace of mind, allowing you to focus on your core business operations while expert assistance is merely a call away.

• Comprehensive Support: The HPE Foundation Care Service provides extensive hardware and software support, ensuring your IT infrastructure remains available and performs at its best at all times.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnosis and support, and if necessary, on-site hardware repairs, facilitating quick resolution of issues and minimizing downtime.
• Basic Software Support: This warranty may include Basic Software Support for eligible HPE hardware products, as well as Collaborative Call Management for selected non-HPE software, broadening your support coverage.
• Rapid Response Time: Enjoy a swift 6-hour response time for parts and labor within an 80 km radius of your site, guaranteeing timely assistance whenever you need it.
• Extended Coverage Duration: With a robust 3-year service duration, the HPE Foundation Care warranty offers long-term support and reliability, enabling you to plan ahead and focus on business growth.

Technical Details

• Service Type: Extended Warranty
• Duration: 3 Years
• Response Time: 6 Hours - Parts and Labor
• Service Coverage: Remote diagnosis, on-site repair, and software support for selected non-HPE products
• Service Area: 80 km distance from customer site

How to Install

To activate your HPE Foundation Care Call-To-Repair warranty, follow these straightforward steps:

1. Purchase the HPE Foundation Care Call-To-Repair - Extended Warranty through an authorized HPE reseller or directly from HPE.
2. Once purchased, complete the registration process by providing the necessary details about your eligible HPE hardware products.
3. Keep your warranty documentation handy for reference and future support needs.
4. In case of any hardware or software issues, contact HPE technical support using the contact information provided in your warranty documentation.

Frequently Asked Questions

• What is the HPE Foundation Care Call-To-Repair warranty? This warranty is an extended service plan that provides comprehensive hardware and software support for eligible HPE products, ensuring that your IT infrastructure remains operational.
• What is covered under this warranty? The warranty covers remote diagnosis, on-site repair, Basic Software Support for eligible products, as well as access to software updates and patches.
• What is the response time for service? The warranty includes a 6-hour response time for service within an 80 km radius of your site.
• How long does the warranty last? The HPE Foundation Care Call-To-Repair warranty lasts for 3 years, providing long-term coverage for your investment.
• Who do I contact for support? You can contact HPE technical support using the contact information provided in your warranty documentation for any issues or questions.