{"product_id":"hpe-foundation-care-call-to-repair-extended-warranty-3-year-warranty-6100-48g-svc","title":"HPE Foundation Care Call To Repair - Extended Warranty - 3 Year - Warranty 6100 48g Svc","description":"\u003cdiv\u003e\n \u003cp\u003eHPE Foundation Care Call To Repair delivers a robust, enterprise-grade support solution designed to maximize the availability and performance of your IT infrastructure. This extended warranty combines hardware and select software support with rapid diagnostics, on-site repairs when needed, and software updates to keep your environment secure and up to date. With a 3-year service horizon, you gain predictable coverage, faster problem resolution, and a trusted partner to help your IT team maintain peak productivity.\u003c\/p\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eComprehensive hardware and software coverage:\u003c\/b\u003e HPE Foundation Care Call To Repair protects eligible HPE hardware and selected third‑party software, providing a single, streamlined support experience that reduces the complexity of managing multiple vendors.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFast 6-hour response for parts and labor:\u003c\/b\u003e This service prioritizes rapid problem resolution with a guaranteed 6‑hour response window, helping minimize downtime and keep critical workloads running smoothly.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eOn-site repair when remote resolution isn’t enough:\u003c\/b\u003e If remote diagnostics cannot fully resolve the issue, a qualified technician is dispatched to your site to perform hardware repairs, ensuring swift recovery and reduced system downtime.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eThree-year duration for long-term reliability:\u003c\/b\u003e The coverage lasts for 3 years from activation, delivering stability, budgeting predictability, and continued access to essential support resources over the life of your hardware.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSoftware support and collaborative call management for eligible products:\u003c\/b\u003e For supported software, Basic Software Support and Collaborative Call Management are included, along with access to software updates and patches to maintain security and feature parity.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eTechnical Details of HPE Foundation Care Call To Repair — Extended Warranty — 3 Year — Warranty 6100 48g Svc\u003c\/h2\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eService Type:\u003c\/b\u003e HPE Foundation Care Call To Repair — Extended Warranty\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eCoverage:\u003c\/b\u003e Comprehensive hardware and software support for eligible Hewlett Packard Enterprise products; includes remote diagnosis, on-site hardware repair if required, and support for selected third‑party software.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eDuration:\u003c\/b\u003e 3 years\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eResponse Time:\u003c\/b\u003e 6 hours for parts and labor\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eOn-Site Service:\u003c\/b\u003e Included when remote resolution is insufficient to complete the repair\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSoftware Support:\u003c\/b\u003e Basic Software Support and Collaborative Call Management for eligible software\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSoftware Updates:\u003c\/b\u003e Access to software updates and patches as available\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eSKU\/UPC:\u003c\/b\u003e Not provided in the available product details\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eHow to Install HPE Foundation Care Call To Repair\u003c\/h2\u003e \u003cul\u003e\n\u003cli\u003eStep 1 — Confirm eligibility: Verify that your hardware model and serial number are eligible for HPE Foundation Care Call To Repair and that the 3-year coverage window is active for your device.\u003c\/li\u003e\n\u003cli\u003eStep 2 — Gather details: Have the hardware model, serial number, location, and preferred service window ready to expedite the service initiation.\u003c\/li\u003e\n\u003cli\u003eStep 3 — Initiate service: Contact HPE support or your authorized reseller\/partner to start the incident ticket, providing all requested details to enable prompt remote diagnosis.\u003c\/li\u003e\n\u003cli\u003eStep 4 — Diagnosis and route: HPE performs remote diagnostics first; if the issue can be resolved remotely, service is completed without an on-site visit. If on-site repair is required, a technician is scheduled to your location.\u003c\/li\u003e\n\u003cli\u003eStep 5 — aftercare and records: After the service is completed, obtain and store the service report, and review any recommended software updates or preventive measures to reduce future incidents.\u003c\/li\u003e\n\u003c\/ul\u003e \u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e \u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eWhat does HPE Foundation Care Call To Repair include?\u003c\/b\u003e It provides comprehensive hardware and software support, remote diagnostics, on-site hardware repair when needed, and access to software updates for eligible products under a 3-year coverage plan.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWhat is the response time?\u003c\/b\u003e The service features a 6-hour response time for parts and labor, helping to speed issue resolution and minimize downtime.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eIs on-site service included?\u003c\/b\u003e Yes. If remote diagnostics cannot complete the repair, a certified technician will perform on-site hardware repair at your site.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWhat software is covered?\u003c\/b\u003e For eligible software, Basic Software Support and Collaborative Call Management are included, along with access to updates and patches.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eHow long does the warranty last?\u003c\/b\u003e The coverage lasts for 3 years from activation, providing long-term protection and budgeting certainty.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eWho is eligible?\u003c\/b\u003e Eligibility varies by product and region; confirm with HPE or your partner for exact product and software compatibility.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eHow do I file a service request?\u003c\/b\u003e Contact HPE support or your authorized reseller\/partner with model, serial number, and location details to start an incident ticket; remote diagnostics begin promptly after submission.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":45976041095394,"sku":"7583381","price":1956.06,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0609\/9510\/9090\/files\/175345484_0803fc56-41b9-4c2f-a47e-e09f6a864814.jpg?v=1755490953","url":"https:\/\/pegasussonline.com\/products\/hpe-foundation-care-call-to-repair-extended-warranty-3-year-warranty-6100-48g-svc","provider":"PEGASUSS ","version":"1.0","type":"link"}