HPE Foundation Care Call-To-Repair - Extended Warranty - 3 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty offers a comprehensive solution designed to enhance the reliability and performance of your IT infrastructure. With a focus on customer support and efficient resolution of hardware and software issues, this warranty provides peace of mind for businesses that rely on Hewlett Packard Enterprise products. By choosing HPE Foundation Care, you are investing in a service that is committed to ensuring your systems remain operational, thereby maximizing productivity and minimizing downtime.

• Comprehensive Coverage: HPE Foundation Care includes both hardware and software services, ensuring that your entire IT ecosystem is supported. This means that whether you are facing issues with HPE products or selected third-party software, you have access to expert assistance.
• Remote Diagnosis and Support: Benefit from immediate troubleshooting and assistance with remote diagnosis capabilities. HPE’s technical resources are available to work collaboratively with your IT team to rapidly resolve issues and minimize operational interruptions.
• On-Site Hardware Repair: In instances where remote support isn’t sufficient, the HPE Foundation Care warranty includes on-site repairs. This ensures that hardware issues are addressed promptly, maintaining the performance and reliability of your IT infrastructure.
• Quick Response Time: Experience a 6-hour repair response time for hardware issues within 80 km of the customer site. This quick response is essential for businesses that require immediate solutions to avoid prolonged downtime.
• Inclusive Software Support: The warranty provides Basic Software Support and access to software updates and patches, ensuring that your software remains up to date and functional. This support extends to selected non-HPE software, giving you a broader coverage.

Technical Details of Product

• Service Duration: 3 Years
• Service Type: Extended Warranty for Hardware and Software
• Response Time: 6 Hours (within 80 km from customer site)
• Support Offered: Remote diagnosis, on-site repairs, software updates, and patches
• Eligible Products: HPE hardware and selected third-party products

How to Install

To install the HPE Foundation Care Call-To-Repair warranty, follow these simple steps:

1. Contact your HPE sales representative or authorized distributor to purchase the extended warranty.
2. Provide the necessary information about your HPE hardware and any eligible third-party products.
3. Once your purchase is confirmed, you will receive documentation that outlines the terms and conditions of your warranty coverage.
4. Keep the documentation handy and ensure that your IT team is familiar with the warranty features and support contact information.
5. In case of an issue, initiate a support request via the HPE support portal or by contacting the support hotline for immediate assistance.

Frequently Asked Questions

What is covered under the HPE Foundation Care warranty?

The warranty covers hardware and software support for HPE products and selected third-party software, including remote diagnosis, on-site repairs, and access to software updates and patches.

How long does the warranty last?

The HPE Foundation Care warranty is available for a duration of 3 years, providing comprehensive support throughout this period.

What should I do if I need support?

If you require support, contact HPE through the support portal or the dedicated hotline. Provide your product details to receive assistance quickly.

Is there a response time guarantee for on-site repairs?

Yes, HPE guarantees a 6-hour response time for on-site repairs within 80 km of the customer site, ensuring swift resolutions to hardware issues.

Does this warranty cover third-party software?

Yes, the HPE Foundation Care warranty provides coverage for selected non-HPE software as part of its Basic Software Support, subject to eligibility.