HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

Introducing the HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty, a comprehensive service designed to enhance the operational stability of your IT infrastructure. With the ever-evolving demands of the digital landscape, having a reliable support system in place is crucial for businesses to maintain productivity and ensure service continuity. This warranty provides you with peace of mind, knowing that your hardware and software are backed by Hewlett Packard Enterprise's (HPE) expert technical resources.

• Comprehensive Coverage: The HPE Foundation Care Service encompasses both hardware and software services, providing a robust safety net for your IT infrastructure. You can focus on your business while HPE manages potential issues.
• Expert Support: Gain access to HPE's experienced technical resources who will work closely with your IT team to swiftly resolve hardware and software problems, including those from selected third-party products.
• Remote Diagnosis and On-Site Repair: This warranty includes remote diagnosis and support, ensuring quick resolution of issues. If a problem cannot be resolved remotely, on-site hardware repair is available, allowing for minimal downtime.
• Basic Software Support: For eligible HPE hardware products, the service may encompass Basic Software Support and Collaborative Call Management for selected non-HPE software, keeping your systems running smoothly.
• Efficient Response Times: Enjoy a 6-hour repair service response time within an 80 km distance from your customer site, enabling efficient and timely responses to your IT needs.

Technical Details of the Product

- Service Duration: 4 Years
- Response Time: 6 Hours (within 80 km)
- Scope of Service: Comprehensive hardware and software support
- Coverage: HPE and selected third-party products
- Support Type: Remote technical support, software updates, and on-site repair
- Additional Features: Basic Software Support and Collaborative Call Management for eligible software

How to Install

Installation of the HPE Foundation Care Call-To-Repair service is straightforward. Once purchased, HPE will contact you to discuss your specific hardware and software configurations. They will guide you through the setup process, ensuring your systems are effectively covered. Additionally, your IT team will receive training on how to access support and utilize the services available under this warranty.

Frequently Asked Questions

1. What is included in the HPE Foundation Care service?
The service includes remote diagnosis, on-site hardware repair, access to software updates, and basic software support for eligible products.

2. How quickly can I expect support?
HPE guarantees a 6-hour repair service response time if you are located within 80 km of an HPE service center.

3. Can I use this service for third-party products?
Yes, the HPE Foundation Care service supports selected third-party products in addition to HPE hardware.

4. How long does this warranty last?
The HPE Foundation Care Call-To-Repair warranty lasts for 4 years, providing long-term peace of mind for your IT infrastructure.

5. How do I contact HPE for support?
You can contact HPE through their official support channels, which will be provided upon the activation of your warranty.