HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year service is your essential support plan designed to provide top-tier protection for your IT infrastructure. With a focus on enhancing the availability and performance of your HPE hardware and software, this comprehensive service ensures that any potential issues are addressed swiftly and effectively, minimizing downtime and maximizing productivity.

• Comprehensive Support: Gain access to HPE's technical resources, who will work alongside your IT team to resolve hardware and software issues related to HPE and selected third-party products. This collaborative approach enhances your operational efficiency.
• Remote Diagnosis & On-Site Repair: The service includes remote diagnosis for quick problem-solving. If necessary, on-site hardware repair is seamlessly provided, ensuring that your critical systems are always up and running.
• Basic Software Support: For eligible HPE hardware products, HPE Foundation Care may also encompass Basic Software Support, including access to software updates and patches. This guarantees that your software remains up-to-date and secure.
• Efficient Parts Replacement: The program features a rapid parts replacement service, which facilitates the handling of equipment mishaps, ensuring that your operations continue with minimal interruptions.
• Fast Response Time: Enjoy a swift 6 Hour - Parts and Labor service response time, offering maximum efficiency and convenience when you need it the most. This timely intervention can significantly reduce downtime.

Technical Details of the Product

• Service Duration: 4 Years
• Service Type: Extended Warranty & Support
• Response Time: 6 Hours for Parts and Labor
• Supported Products: HPE Hardware & Selected Third-Party Products
• Software Coverage: Remote technical support and software updates for eligible software.

How to Install

To initiate the HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Purchase the HPE Foundation Care Call-To-Repair - Extended Warranty for your eligible HPE hardware.
2. Contact HPE support to register your warranty and verify the eligible products covered under this plan.
3. Integrate HPE's technical resources with your IT team for seamless collaboration and support.
4. In case of a hardware failure or software issue, reach out to HPE support for remote diagnosis and, if needed, request an on-site repair.
5. Stay updated with software patches and updates as part of your Basic Software Support.

Frequently Asked Questions

1. What is included in the HPE Foundation Care Call-To-Repair service?

The service includes remote diagnosis, on-site hardware repair, basic software support, and timely parts replacement, ensuring comprehensive support for your IT infrastructure.

2. How do I know if my hardware is eligible for this warranty?

Eligible HPE hardware products are typically outlined in the service agreement. You can also contact HPE support for a detailed assessment of your existing products.

3. What is the expected response time for service requests?

The service promises a fast 6 Hour response time for both parts and labor, ensuring efficient resolution of issues.

4. Can I cover third-party products under this warranty?

Yes, HPE Foundation Care covers selected third-party products along with HPE hardware. For a list of eligible third-party products, please consult HPE support.

5. How do I access software updates and patches?

As part of the Basic Software Support included in the service, HPE provides remote technical support and access to necessary software updates and security patches.