HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair Extended Warranty is a comprehensive service designed to maximize the efficiency and availability of your IT infrastructure. With a focus on both hardware and software support, this warranty service offers peace of mind for organizations relying heavily on HPE products. This extended warranty solution not only provides assistance during critical situations but also helps maintain your equipment's optimal performance over a four-year duration.

• Comprehensive Hardware Support: The HPE Foundation Care service ensures that your hardware products are well taken care of. In the event of any malfunctions, you receive remote diagnosis and support to quickly address issues, along with on-site hardware repair if necessary.
• Software Support: In addition to hardware, the service also extends to software products. HPE provides remote technical support and access to essential software updates and patches, ensuring your systems are always secure and up-to-date.
• Expert Technical Resources: Leverage the expertise of Hewlett Packard Enterprise technical resources who work alongside your IT team. Their collaborative approach helps expedite the resolution of both hardware and software problems, minimizing downtime.
• On-Site Repair Services: Enjoy the convenience of on-site support. This warranty includes a 6-hour repair service (within an 80 km distance from your site), ensuring that the issues are resolved quickly and efficiently, which translates into less disruption for your business operations.
• Cost-Effective Investment: The HPE Foundation Care warranty helps you make informed decisions regarding your IT investments, providing a safety net to handle potential mishaps without incurring significant costs for repairs or replacements.

Technical Details of Product

• Service Duration: 4 Years
• Service Response Time: 6 Hours (within 80 km distance)
• Includes Basic Software Support for eligible products
• Access to software updates and remote technical support
• Collaborative Call Management for selected third-party software

How to Install

To activate the HPE Foundation Care Call-To-Repair Extended Warranty, follow these simple steps:

1. Purchase the HPE Foundation Care warranty through an authorized HPE dealer or directly from HPE.
2. Register your HPE hardware and software products online on the HPE support portal.
3. Once registered, ensure that all necessary serial numbers and product details are accurately documented.
4. Contact HPE customer support to confirm your warranty activation and receive further instructions on accessing support services.

Frequently Asked Questions

• What does the HPE Foundation Care warranty cover?
  The warranty covers both hardware and software support, offering remote diagnosis, onsite repair, and access to software updates and patches.
• How long does the warranty last?
  The HPE Foundation Care warranty is valid for a duration of 4 years from the date of purchase.
• What is the service response time?
  The warranty includes a 6-hour service response time for issues occurring within an 80 km radius of your location.
• Can I include third-party software in the warranty?
  Yes, the warranty may include Collaborative Call Management for selected non-HPE software in certain circumstances, depending on eligibility.
• How do I get support under this warranty?
  Simply contact HPE customer support, and they will assist you with remote technical support and guide you through the repair process if needed.