HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is designed to provide a robust, comprehensive support system for your IT infrastructure. This 4-year warranty service ensures that your business experiences minimal downtime and maximum productivity. With HPE's technical resources on hand, you can rely on expert assistance to resolve any hardware and software issues that may arise. Enjoy peace of mind knowing that your systems are covered with reliable support tailored to meet your specific needs.

• Comprehensive Support: HPE Foundation Care includes extensive hardware and software services aimed at enhancing the availability of your IT systems, ensuring your infrastructure operates smoothly and efficiently.
• Remote Diagnosis and On-Site Repair: This service provides remote diagnosis and support, alongside the option for on-site hardware repair when necessary, allowing for quick resolution of any technical issues.
• Collaboration with IT Teams: HPE's technical resources work closely with your IT team, facilitating effective problem-solving and sharing of expertise, which helps in maintaining system integrity.
• Fast Service Response Time: With a 6-hour parts and labor service response time for issues within 80 km of the customer site, you can expect timely assistance that minimizes disruptions to your operations.
• Extended Duration: This warranty gives you four years of dependable service, providing long-term solutions that enhance productivity and deliver results consistently.

Technical Details of the Product

The HPE Foundation Care Call-To-Repair includes features such as:

• Hardware and software support for HPE and selected third-party products
• Parts replacement service to ensure efficient and reliable operations
• Access to software updates and patches for covered products
• Collaborative Call Management for selected non-HPE software
• Physical service subtype that promotes work stability and expertise

How to Install

To leverage HPE Foundation Care Call-To-Repair services, follow these steps:

1. Contact your HPE representative to discuss your specific needs and confirm eligible products for coverage.
2. Once confirmed, ensure that your HPE hardware and software products are documented for seamless service access.
3. Utilize HPE support resources by reaching out for remote diagnosis or to schedule on-site repair as needed.
4. Regularly check for software updates and patches through the HPE support portal to maintain system performance.
5. Engage with HPE technical resources for ongoing collaboration and support in resolving any issues that may arise.

Frequently Asked Questions

What is covered under the HPE Foundation Care Call-To-Repair warranty?

This warranty covers hardware and software support for HPE and selected third-party products, including remote diagnosis, on-site repair, parts replacement, and access to software updates.

How quickly can I expect a response for service requests?

You can expect a response time of 6 hours for parts and labor service within a distance of 80 km from your site, ensuring timely assistance.

Is software support included in this warranty?

Yes, the warranty provides remote technical support and access to software updates for eligible software products.

What is the duration of the warranty?

The HPE Foundation Care Call-To-Repair warranty offers a service duration of four years, providing long-term support for your IT infrastructure.

Can I collaborate with HPE's technical resources?

Absolutely! HPE's technical resources work closely with your IT team to ensure effective problem resolution and system management.