HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is an essential service designed to enhance the reliability and efficiency of your IT infrastructure. This comprehensive warranty not only covers hardware but also provides robust software support, ensuring your systems remain operational and optimized for peak performance. With a focus on quick resolution times and expert assistance, this extended warranty is a smart investment for businesses looking to protect their IT assets.

• Comprehensive Support: The HPE Foundation Care service delivers extensive hardware and software support to help your IT team resolve issues efficiently. Enjoy peace of mind with 24/7 access to HPE's expert technical resources.
• On-Site Hardware Repair: In the event of hardware failures, HPE provides on-site repair services to minimize downtime. This ensures that your operations can continue smoothly without significant interruptions.
• Remote Diagnosis: Utilize advanced remote diagnostic capabilities that allow HPE technicians to identify and resolve issues quickly and effectively, ensuring you can maintain productivity.
• Parts Replacement Service: The included parts replacement service guarantees that any hardware mishaps you encounter are handled swiftly, allowing you to focus on your core business activities.
• 4-Year Service Duration: With an extended warranty lasting four years, you can ensure the longevity and reliability of your IT infrastructure, maximizing your investment and minimizing potential risks.

Technical Details of the Product

• Service Type: HPE Foundation Care - Call-To-Repair
• Service Duration: 4 Years
• Response Time: 6 Hours for Parts and Labor (within an 80 km radius from the customer site)
• Service Coverage: Hardware and software support, including Basic Software Support for eligible products
• Support Availability: 24/7 access to technical support services

How to Install

To activate your HPE Foundation Care Call-To-Repair warranty, follow these simple steps:

1. Purchase the Warranty: Ensure you have purchased the HPE Foundation Care Call-To-Repair extended warranty for your eligible HPE hardware products.
2. Register the Service: Contact HPE's customer service or visit their official website to register your warranty and link it to your hardware product.
3. Receive Confirmation: After your registration is processed, you will receive a confirmation email along with the details of your warranty coverage.
4. Review Documentation: Familiarize yourself with the warranty terms and conditions, including the scope of services and response times.
5. Contact Support as Needed: If any issues arise with your hardware or software, reach out to HPE’s technical support for assistance according to the warranty coverage.

Frequently Asked Questions

• What types of products are covered under the HPE Foundation Care warranty?

  The warranty covers eligible HPE hardware products and may include Basic Software Support for selected non-HPE software used in conjunction with the hardware.

• How quickly can I expect service in case of an issue?

  The service response time is typically 6 hours for parts and labor within an 80 km distance from your site, ensuring prompt assistance.

• Is software support included in the warranty?

  Yes, the warranty includes remote technical support for software products covered under the HPE Foundation Care service, along with access to updates and patches.

• Can I extend my warranty beyond the initial 4 years?

  Yes, you may have the option to renew or extend your warranty coverage upon expiration. Contact HPE for renewal options and details.

• What should I do if I encounter a problem with my HPE hardware or software?

  You can contact HPE’s technical support team anytime for assistance. Make sure to have your warranty details ready for efficient service.