HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair Extended Warranty is an essential service designed to enhance the reliability of your IT infrastructure. This comprehensive warranty offers both hardware and software support, ensuring that your HPE products are well-maintained and any issues are promptly addressed. With a focus on maximizing uptime and efficiency, this extended warranty provides you with peace of mind knowing that expert assistance is just a call away.

• Comprehensive Support: HPE Foundation Care offers extensive hardware and software services, ensuring your IT infrastructure remains operational and efficient.
• Expert Technical Assistance: Benefit from the expertise of HPE technical resources who work alongside your IT team to resolve hardware and software problems quickly and effectively.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis for issues, with the added assurance of on-site hardware repair when necessary, ensuring minimal downtime.
• Parts Replacement Service: This extended warranty includes a parts replacement service, allowing for swift resolution of any issues that may arise with your HPE hardware products.
• Timely Response Time: Experience a 6-hour response time for parts and labor within an 80 km radius of your site, ensuring that support is always close at hand when you need it most.

Technical Details of HPE Foundation Care Call-To-Repair Extended Warranty

• Service Duration: 4 Years
• Service Type: Physical service subtype for maximum reliability
• Response Time: 6 Hour - Parts and Labor service response time
• Support Coverage: Includes Basic Software Support and Collaborative Call Management for selected non-HPE software
• Location Coverage: Services available within an 80 km distance from the customer site

How to Install

Installation and activation of the HPE Foundation Care Call-To-Repair Extended Warranty is straightforward. Once you purchase the warranty, you will receive a confirmation and instructions via email. Follow these steps to activate your warranty:

1. Review the warranty documentation provided in your confirmation email.
2. Contact HPE support to register your devices eligible for coverage.
3. Provide the required information about your HPE hardware and software products.
4. Once registered, you will receive confirmation of your warranty activation.
5. Keep the documentation accessible for future reference and support requests.

Frequently Asked Questions

What is covered under the HPE Foundation Care Call-To-Repair Extended Warranty?

This warranty covers hardware and software support for eligible HPE products, including remote diagnosis, on-site repair, and parts replacement.

How do I know if my HPE product is eligible for this warranty?

You can contact HPE directly for a determination regarding which of your products are eligible for coverage under the Foundation Care service.

What is the average response time for support?

The response time for parts and labor is typically within 6 hours, provided you are within an 80 km distance from your site.

Can I get support for non-HPE software products?

Yes, the warranty may include Basic Software Support and Collaborative Call Management for selected non-HPE software products.

Is there a limitation to the service duration?

The HPE Foundation Care Call-To-Repair Extended Warranty is valid for a duration of 4 years from the date of activation.