HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year offering is designed to guarantee the reliability and efficiency of your IT infrastructure. With a comprehensive suite of hardware and software services, this warranty ensures that your systems remain operational and efficient, minimizing downtime and maximizing productivity. Whether you're facing hardware malfunctions or need software support, HPE’s expert resources are available to assist your IT team in navigating any challenge. Discover the advantages of securing this extended warranty for your essential IT assets.

• Comprehensive Coverage: The HPE Foundation Care service includes both hardware and software support, ensuring that you have access to the necessary resources to resolve any issues with HPE and selected third-party products.
• Remote Diagnosis and Support: Benefit from HPE’s remote technical support, which allows for quick diagnosis and resolution of issues without the need for on-site visits, saving you time and money.
• On-Site Hardware Repair: Should a hardware issue arise that cannot be resolved remotely, HPE provides on-site repair services, helping to limit downtime to the absolute minimum and keeping your operations running smoothly.
• Parts Replacement Service: Enjoy peace of mind knowing that the warranty includes parts replacement services, ensuring your hardware operates at peak efficiency and minimizing costly disruptions.
• Fast Response Times: With a 6-hour parts and labor response time for locations within 80 km, you can rest assured that your repair needs will be addressed promptly and efficiently.

Technical Details of the Product

• Service Type: Extended Warranty
• Service Duration: 4 Years
• Service Response Time: 6 Hours (for distances within 80 km from customer site)
• Includes: Remote diagnosis, on-site repair, parts replacement, software updates, and patches
• Supported Products: HPE hardware and selected third-party products

How to Install

To initiate the HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Contact HPE's customer service or your HPE account representative to verify eligibility for your hardware and software products.
2. Ensure all necessary product information and serial numbers are available for accurate service setup.
3. Upon confirmation, HPE will provide you with the required service documentation and support access.
4. For any issues, utilize the remote diagnosis service or request on-site support as needed.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes remote diagnosis, on-site hardware repair, parts replacement, and software support for HPE and selected third-party products.
• How quickly will I receive support?
  HPE offers a 6-hour response time for parts and labor within an 80 km radius of the customer site.
• Is software support included with the warranty?
  Yes, the warranty includes access to remote technical support and software updates for eligible HPE hardware products.
• What happens after the standard manufacturer warranty expires?
  The HPE Foundation Care service provides continued protection and support beyond the standard manufacturer’s warranty.
• Can I get support for third-party products?
  Yes, the service covers selected third-party products alongside HPE hardware, subject to eligibility.