HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year is a crucial service designed to enhance the reliability and availability of your IT infrastructure. By partnering with Hewlett Packard Enterprise (HPE), you gain access to comprehensive hardware and software support that ensures your systems remain operational and efficient. This extended warranty service is ideal for businesses looking to mitigate risks associated with hardware failures and software issues, offering peace of mind and reliable performance over an extended period.

• Comprehensive Support: HPE Foundation Care provides both hardware and software services, ensuring that your IT systems receive the assistance they need, when they need it. This includes remote diagnosis, on-site support, and access to software updates.
• Extended Warranty Coverage: With a duration of 4 years, this warranty covers potential breakdowns that may occur after the manufacturer’s warranty expires, giving you added confidence in your IT investments.
• Efficient Parts Replacement Service: The service includes a parts replacement feature designed for dependable efficiency. In the event of hardware failure, you can rest assured that replacement parts will be available promptly to minimize downtime.
• On-Site Support: HPE guarantees quick solutions with the availability of on-site experts. This immediate access to support helps address issues swiftly, ensuring maximum productivity for your business operations.
• Cost-Effective Parts and Labor Service: The service characteristics focus on minimizing inventory costs while maximizing dependability. You can enjoy reliable service without the hassle of maintaining a large inventory of spare parts.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 4 Years
• Service Response Time: 6 Hour Parts and Labor (for distances up to 80 km from customer site)
• Support Type: Remote Diagnosis, On-Site Repair, Software Updates
• Includes Basic Software Support and Collaborative Call Management for selected non-HPE software

How to Install

Installing HPE Foundation Care Call-To-Repair service requires a straightforward process:

1. Contact your HPE representative to confirm eligibility for the service on your hardware products.
2. Review the terms of the warranty to understand the scope of coverage and any specific requirements.
3. Once confirmed, your IT team will receive guidance on how to access support services, including remote diagnostics and on-site repair requests.
4. Maintain communication with HPE for any ongoing support needs and software update access.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The HPE Foundation Care service includes comprehensive hardware and software support, remote diagnosis, on-site repair, parts replacement, and access to software updates.

How long does the warranty last?

This extended warranty is valid for 4 years, offering coverage for breakdowns after the manufacturer’s warranty has expired.

What is the service response time?

The service response time for parts and labor is typically within 6 hours for distances up to 80 km from the customer site.

Can I get support for non-HPE software?

Yes, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, depending on eligibility.

How do I request on-site support?

To request on-site support, you can contact HPE support directly through the channels provided upon activation of your service. Ensure you have your service agreement details on hand for quicker assistance.