HPE Foundation Care Call-To-Repair - Extended Warranty - 4 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty offers comprehensive support and services tailored to enhance the availability and reliability of your IT infrastructure. This four-year extended warranty is designed to ensure your hardware and software are always in optimal condition, backed by Hewlett Packard Enterprise's expert technical resources. With a focus on both proactive and reactive strategies, this warranty provides peace of mind for your IT operations.

• Comprehensive Support: Gain access to extensive hardware and software services, enabling your IT team to effectively resolve issues related to HPE and selected third-party products.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnostics followed by on-site hardware repairs when necessary, ensuring fast resolution of your IT problems.
• Basic Software Support: For eligible HPE hardware products, you also receive Basic Software Support and Collaborative Call Management for select non-HPE software, enhancing your overall service experience.
• Rapid Response Time: Benefit from a 6 Hour Call to Repair service response time, offering quick solutions to your hardware issues, thus minimizing downtime and maintaining productivity.
• Extended Warranty Duration: With a four-year service duration, this warranty guarantees long-term support and maintenance, allowing you to focus on your core business activities without worrying about IT disruptions.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 4 Years
• Response Time: 6 Hour Call to Repair
• Support Coverage: Hardware and software support for HPE products and selected third-party software
• Service Features: Remote diagnosis, on-site repairs, Basic Software Support

How to Install

To activate your HPE Foundation Care Call-To-Repair - Extended Warranty, follow these steps:

1. Purchase the warranty through an authorized HPE dealer or directly from the HPE website.
2. Register your eligible HPE hardware product using the provided registration form or online portal.
3. Once registration is confirmed, you will receive access to the service agreement and support resources.
4. Keep your product information handy for future support calls, including serial numbers and purchase details.
5. If you encounter any issues, contact HPE support using the contact information provided in your service agreement.

Frequently Asked Questions

What does the HPE Foundation Care warranty cover?

The warranty covers hardware and software support for eligible HPE products, including remote diagnosis, on-site repairs, and access to software updates.

How do I know if my product is eligible for this warranty?

You can check eligibility by contacting HPE support or reviewing your product's specifications on the HPE website.

Can I extend the warranty after the initial purchase?

Yes, you can inquire about extending your warranty coverage close to the expiration of your current warranty.

Is there a limit to the number of service calls I can make?

No, as part of the HPE Foundation Care service, you can request support as needed without limitations on service calls.

What is the typical turnaround time for repairs?

The Call to Repair service guarantees a response time of 6 hours, with additional time required for on-site fixes depending on your location and the nature of the issue.