HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty is your ultimate solution for maximizing the reliability and performance of your IT infrastructure. This extended warranty is designed for organizations that prioritize seamless operational efficiency and peace of mind. With HPE's expert support just a phone call away, you can focus on your core business while knowing that your technology is in safe hands.

• Comprehensive Support: Enjoy an extensive range of hardware and software services, enhancing the availability of your IT systems. HPE’s technical resources work in harmony with your IT team to address and resolve challenges promptly.
• Remote Diagnosis and On-Site Repair: The service includes remote diagnostics, allowing many issues to be resolved quickly. If on-site hardware repair is necessary, HPE ensures prompt service to minimize downtime and keep your operations running smoothly.
• Enhanced Software Support: HPE Foundation Care goes beyond hardware, providing robust software support. Gain access to remote technical assistance, critical software updates, and patches to keep your systems secure and fully functional.
• Parts Replacement Service: The warranty features an efficient parts replacement service, ensuring quick handling of unexpected hardware failures. This reduces potential downtime and enhances overall productivity across your organization.
• Quick Service Response Time: Count on a 6-hour parts and labor service response time (up to 80 km from the customer site). HPE Foundation Care is dedicated to keeping your hardware operational and minimizing interruptions to your business.

Technical Details of the Product

• Service Duration: 5 Years
• Service Type: Physical
• Service Response Time: 6 Hours for Parts and Labor
• Service Coverage: Eligible HPE and selected third-party products
• Remote Support: Available for software products
• Parts Replacement: Included in the warranty

How to Install

To activate the HPE Foundation Care Call-To-Repair warranty, follow these simple steps:

• Purchase the warranty through an authorized HPE partner or directly from HPE.
• Upon purchase, you will receive a confirmation email containing your warranty details and activation instructions.
• Ensure your HPE hardware products are registered and eligible for the coverage.
• If you encounter any issues, contact HPE support using the contact details included in the confirmation email.
• Enjoy peace of mind knowing your investment is protected with comprehensive support.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care warranty? The warranty covers eligible HPE hardware products and may also include selected third-party products as per your specific offerings. For non-HPE software, please contact HPE for coverage details.
• How do I initiate a service request? To initiate a service request, reach out to HPE support through the contact information provided in your warranty confirmation email. A representative will guide you through the process.
• Is on-site repair included in the warranty? Yes, on-site hardware repair is included as part of the HPE Foundation Care service when remote diagnosis does not resolve the issue.
• Can I upgrade my warranty to include additional services? Yes, HPE offers options for upgrading your warranty. Please contact HPE or your authorized partner to discuss your additional service needs.
• What is the average response time for service calls? The average response time for parts and labor service is 6 hours, ensuring that your IT infrastructure remains operational with minimal interruptions.