HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year - Warranty

If you are looking to enhance the reliability of your IT infrastructure and minimize unexpected downtime, the HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year is the perfect solution for you. This comprehensive service not only protects your hardware but also provides software support to ensure seamless operations. With HPE's dedicated technical resources by your side, you can rest assured that your technology environment is in capable hands.

• Comprehensive Coverage: This extended warranty offers extensive protection against unexpected repair and replacement costs, giving you peace of mind as you manage your critical IT assets.
• On-Site Hardware Repair: In case an issue arises, HPE provides on-site hardware repair services that ensure swift resolution of problems, minimizing disruption to your operations.
• Remote Diagnosis and Support: Access to remote diagnosis and expert support means that your IT team can quickly troubleshoot and resolve hardware and software issues, enhancing productivity.
• Parts Replacement Service: With the parts replacement service, you can handle mishaps effectively, as HPE ensures that necessary parts are available when you need them.
• Quick Response Time: The service features a 6-hour response time for parts and labor, providing reliable maintenance with the utmost efficiency and accommodation to your needs.

Technical Details of the Product

• Service Duration: 5 Years
• Service Response Time: 6 Hour - Parts and Labor (within 80 km distance from customer site)
• Service Type: Physical Service
• Maintenance Characteristics: Parts and Labor service characteristics for reliable maintenance
• Software Support: Basic Software Support and access to software updates and patches for selected non-HPE software

How to Install

Setting up the HPE Foundation Care Call-To-Repair service is straightforward. Here’s how you can get started:

1. Contact HPE’s customer service or your HPE account representative to activate the warranty service.
2. Provide the necessary details about your hardware and any eligible software products to ensure correct registration.
3. Once your service is activated, familiarize your IT team with the remote support and on-site repair processes.
4. Access the HPE support portal for guidelines on troubleshooting and logging service requests.

Frequently Asked Questions

• What types of hardware are covered under the HPE Foundation Care service?
  Eligible HPE hardware products are covered. For a list of these products, please contact HPE directly.
• Does the extended warranty include software support?
  Yes, it includes Basic Software Support and access to updates for selected non-HPE software.
• How quickly can I expect service if an issue arises?
  The service provides a 6-hour response time for parts and labor within 80 km of the customer site.
• Can I upgrade my service plan?
  Yes, you can discuss upgrade options with your HPE account representative based on your business needs.
• What should I do if I encounter a problem?
  You should log a service request through the HPE support portal or contact HPE technical support for assistance.