HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year - Warranty

HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year - Warranty is a comprehensive service designed to maximize the performance and availability of your IT infrastructure. This 5-year extended warranty provides peace of mind for organizations that rely on HPE hardware and related software products. With an emphasis on rapid response and effective resolution, the HPE Foundation Care service ensures your systems are well-supported, allowing your IT team to focus on what they do best.

• Comprehensive Coverage: The HPE Foundation Care service encompasses both hardware and software support, ensuring that you have access to essential resources for both HPE and select third-party products.
• Remote Diagnosis and On-Site Repair: In the event of an issue, HPE's technical resources provide remote diagnosis and support. If necessary, an on-site repair is available to resolve hardware problems swiftly and effectively.
• Basic Software Support: Eligible HPE hardware products come with Basic Software Support and Collaborative Call Management for selected non-HPE software, ensuring that you receive the necessary guidance for software-related issues.
• Quick Response Times: With a remarkable 6-hour Call-to-Repair service response time, you can rest assured that your IT issues will be addressed promptly, minimizing downtime and disruptions.
• Long-Term Investment: The 5-year duration of the service reinforces your investment in HPE equipment, providing long-term support and ensuring your systems remain efficient and effective throughout their lifecycle.

Technical Details of the Product

• Service Type: Extended Warranty
• Duration: 5 Years
• Response Time: 6 Hours - Call to Repair
• Components Covered: HPE hardware, eligible third-party products, and selected software
• Support Type: Remote technical support and on-site hardware repairs

How to Install

To install the HPE Foundation Care Call-To-Repair warranty, follow these steps:

1. Purchase the HPE Foundation Care Call-To-Repair warranty for your eligible HPE hardware.
2. Register your product and warranty online through the HPE support portal.
3. Contact HPE customer support to confirm your registration and coverage details.
4. Integrate the support information with your IT team’s incident management system for seamless access.
5. In the event of a hardware issue, reach out to HPE support to initiate the remote diagnosis process.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  The HPE Foundation Care service covers HPE hardware, eligible third-party products, and offers remote technical support for software updates and patches.
• How quickly can I expect a response to my support request?
  HPE Foundation Care provides a 6-hour Call-to-Repair service response time, ensuring rapid support for your IT infrastructure.
• Is this warranty transferable?
  The warranty may be transferable depending on HPE's policies. It is recommended to check with HPE customer service for specific details regarding transferability.
• Do I need to renew the warranty after 5 years?
  Yes, after the initial 5-year period, you will need to renew the warranty to continue receiving support and services from HPE.
• Can I purchase this warranty for non-HPE products?
  The HPE Foundation Care service primarily covers HPE hardware and selected third-party products. For non-HPE products, it's best to consult HPE directly for available warranty options.