HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year is designed to provide essential support for your IT infrastructure, ensuring that your hardware and software remain operational and efficient. With HPE's extensive technical resources at your disposal, you can rely on professional guidance to resolve any issues swiftly, minimizing downtime and maximizing productivity. This comprehensive service is an investment in the longevity and reliability of your technology, catering specifically to the needs of businesses that depend on HPE products.

• Comprehensive Coverage: The HPE Foundation Care service offers extensive hardware and software support, ensuring that your IT infrastructure remains operational and efficient.
• Expert Technical Support: Access to Hewlett Packard Enterprise (HPE) technical resources who work alongside your IT team to resolve hardware and software issues effectively.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis as well as on-site hardware repair when necessary, providing a swift resolution to your problems.
• Basic Software Support: Eligible hardware products may also include Basic Software Support, along with Collaborative Call Management for selected non-HPE software.
• Dependable Warranty Assurance: With a service duration of 5 years, you benefit from reliable maintenance that includes parts replacement and labor, ensuring maximum productivity.

Technical Details of the Product

• Service Type: HPE Foundation Care - Call-To-Repair
• Duration: 5 Years
• Service Response Time: 6 Hours for Parts and Labor (within 80 km from customer site)
• Support Channels: Remote technical support and access to software updates and patches
• Included Services: On-site hardware repair, remote diagnosis, Basic Software Support for eligible products, and Collaborative Call Management for selected non-HPE software.

How to Install

To take full advantage of the HPE Foundation Care Call-To-Repair service, follow these simple steps:

1. Purchase the HPE Foundation Care Call-To-Repair 5-Year Extended Warranty for your eligible HPE hardware product.
2. Contact HPE customer support to register your warranty and get access to your service benefits.
3. Integrate the warranty service into your existing IT infrastructure by ensuring your IT team is aware of the support processes.
4. Leverage remote support by reaching out to HPE’s technical resources whenever issues arise, following the guidelines provided during registration.
5. Utilize the on-site repair service when remote diagnosis indicates the need for physical intervention, ensuring minimal downtime.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care service?
  Eligible HPE hardware products are covered, along with potential Basic Software Support for selected non-HPE software.
• How does the remote diagnosis work?
  Remote diagnosis allows HPE technicians to assess and troubleshoot issues without necessitating on-site visits, saving time and enhancing efficiency.
• What is the response time for the on-site repair service?
  The on-site service has a response time of 6 hours for Parts and Labor within an 80 km radius from the customer site.
• Can I extend my service beyond the 5-year warranty?
  Yes, it is possible to renew or extend your warranty service closer to the expiration date. It's advisable to consult with HPE for specific options.
• Is there support for non-HPE software?
  Basic Software Support and Collaborative Call Management may be available for selected non-HPE software when paired with eligible hardware products.