HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year - Warranty

The HPE Foundation Care Call-To-Repair - Extended Warranty - 5 Year provides a robust support system for your IT infrastructure. Designed specifically for Hewlett Packard Enterprise (HPE) hardware and select third-party products, this extended warranty service ensures you experience minimal downtime and maximum productivity. With its comprehensive range of hardware and software services, you can trust HPE's technical resources to work collaboratively with your IT team to swiftly resolve any issues that may arise.

• Comprehensive Support: The HPE Foundation Care Service encompasses both hardware and software support, ensuring your IT systems are well-maintained and operational at all times. This includes remote diagnosis, on-site hardware repair, and technical assistance for HPE and select third-party products.
• On-Site Hardware Repair: Should any hardware issues arise, this extended warranty includes on-site repair services. This guarantees that expert technicians will be available at your location to diagnose and resolve problems quickly, reducing downtime and ensuring your systems remain functional.
• Rapid Response Times: With a service response time of just 6 hours for parts and labor (within an 80 km radius), you can trust that any issues will be addressed promptly and efficiently, allowing your business operations to continue without significant interruptions.
• Access to Software Updates: In addition to hardware support, HPE Foundation Care also provides remote technical support and access to essential software updates and patches, ensuring your systems are always running the latest and most secure versions.
• Extended Duration for Reliability: This warranty offers a 5-year service duration, allowing you to plan for the long term with confidence. The extended period ensures that you receive ongoing support, maintenance, and peace of mind, knowing that your IT infrastructure is protected.

Technical Details of Product

• Service Type: Extended Warranty
• Duration: 5 Years
• Response Time: 6 Hours (within 80 km)
• Service Subtype: Physical service for enhanced usability
• Included Services: Parts Replacement, Basic Software Support, Collaborative Call Management for selected non-HPE software

How to Install

Installing HPE Foundation Care Call-To-Repair is straightforward. Simply follow these steps:

1. Purchase the HPE Foundation Care extended warranty for your eligible HPE hardware products.
2. Contact HPE to register your products and activate your warranty service.
3. Ensure your IT team is informed about the scope of services included in the warranty.
4. In case of any issues, reach out to HPE support via the designated channels to initiate a service request.
5. Follow the guidance provided by HPE technicians to resolve any hardware or software problems efficiently.

Frequently Asked Questions

What products are eligible for HPE Foundation Care Call-To-Repair?

Eligible products include specific HPE hardware and selected third-party products. It's recommended to contact HPE for a detailed list of eligible items.

How quickly can I expect a technician to arrive?

The standard response time is 6 hours for parts and labor within an 80 km distance from your location.

Are software products also covered under this warranty?

Yes, the HPE Foundation Care includes remote technical support for software products, along with access to software updates and patches.

Is there an option to extend the warranty beyond 5 years?

For inquiries regarding warranty extensions, please contact HPE directly for more information about available options.

How do I report an issue with my hardware?

You can report any hardware issues by contacting HPE support via their official support channels or through your IT support representative.