HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year Warranty is an essential service designed to ensure the reliability and efficiency of your IT infrastructure. Investing in this comprehensive support plan means you are safeguarding your business operations against potential disruptions. With expert assistance available both remotely and on-site, you can maintain productivity and minimize downtime with ease.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software support, ensuring seamless integration and functionality of both HPE products and selected third-party software within your IT ecosystem.
• Remote and On-Site Assistance: With remote diagnosis and support services, you can rest assured knowing that help is just a call away. If a physical repair is needed, on-site technicians are readily available to quickly resolve issues.
• Basic Software Support: This service includes Basic Software Support, granting you access to essential updates and patches for eligible HPE hardware products, ensuring your software runs efficiently and securely.
• Quick Response Times: Enjoy peace of mind with a guaranteed 6-hour phone support response time, increasing dependability and minimizing the disruption to your operations.
• 1 Year of Coverage: The service offers one full year of support, ensuring your equipment remains productive and efficient, empowering you to tackle any potential mishaps swiftly.

Technical Details of HPE Foundation Care

• Service Type: Call-To-Repair
• Warranty Duration: 1 Year Post Warranty
• Support Offered: Hardware and Software
• Response Time: 6 Hours
• Phone Support Availability: On-Site Hardware Repair

How to Install HPE Foundation Care

To install the HPE Foundation Care service, follow these steps:

1. Purchase the HPE Foundation Care service as per your requirements.
2. Contact HPE to activate your service contract and confirm the eligibility of your hardware and software products.
3. Ensure that your IT team is aware of the support processes and that they have the necessary contact information for HPE support.
4. Keep your HPE product documentation handy for easy reference during support calls.
5. Monitor your system health through regular check-ins with HPE support to maximize uptime and efficiency.

Frequently Asked Questions

• What is included in the HPE Foundation Care service? The HPE Foundation Care service includes remote diagnosis, on-site hardware repair, Basic Software Support, and access to software updates and patches for eligible products.
• How does the Call-To-Repair service work? When an issue arises, you can contact HPE support, and they will provide remote assistance. If necessary, an on-site technician will be dispatched to resolve the problem.
• What is the response time for support? The service guarantees a 6-hour response time for phone support, ensuring timely assistance.
• Is this service available for third-party products? Yes, the HPE Foundation Care service may also support selected third-party products, but please confirm eligibility with HPE.
• Can I renew my warranty after the 1-year period? Yes, HPE offers options to renew your Foundation Care service to ensure continued support for your IT infrastructure.