HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year - Warranty is your essential solution for maintaining the integrity of your IT infrastructure. Designed specifically for businesses that rely on Hewlett Packard Enterprise (HPE) products, this service ensures that your systems remain operational and efficient. With comprehensive hardware and software support, you'll be equipped to handle any issues that may arise, allowing your IT team to focus on what really matters – driving your business forward.

• Comprehensive Support: The HPE Foundation Care offers extensive hardware and software services that increase the availability of your IT infrastructure. From remote diagnosis to on-site hardware repair, this service ensures that your systems are always in top condition.
• Remote Technical Assistance: Gain access to HPE’s expert technical resources who will work collaboratively with your IT team to quickly resolve hardware and software problems, ensuring minimal downtime and disruption to your operations.
• Efficient Response Time: Enjoy peace of mind with a 6-hour repair service response time. HPE Foundation Care minimizes waits and maximizes efficiency, ensuring that your IT issues are addressed promptly.
• Software Updates and Patches: Stay current with software updates and patches. The service provides remote technical support and helps you access the latest updates for HPE-supported third-party software products as they become available.
• One-Year Coverage: With a duration of one year, this warranty service guarantees reliable maintenance and support, ensuring that your systems are protected and operational throughout the year.

Technical Details

• Service Type: Foundation Care Call-To-Repair
• Duration: 1 Year
• Response Time: 6 Hour repair service
• Coverage: Hardware and software support
• Included Services: Remote diagnosis, on-site repair, updates, and patches for eligible products

How to Install

Installing HPE Foundation Care is straightforward. Once you purchase the service, follow these steps:

1. Contact HPE to register your service agreement.
2. Provide details of your HPE hardware and software products to determine eligibility for coverage.
3. Set up remote access as required for HPE technical resources to assist with diagnosis and troubleshooting.
4. Collaborate with HPE technical support to ensure efficient onboarding and maximize the benefits of your service.

Frequently Asked Questions

• What products are covered under the HPE Foundation Care service?
  Coverage includes eligible HPE hardware products and selected third-party software products. For specific product eligibility, please contact HPE directly.
• How quickly can I expect a response for on-site support?
  The service promises a 6-hour repair service response time, ensuring that issues are addressed as quickly as possible.
• Can I receive updates for third-party software?
  Yes, updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer.
• Is this service available globally?
  The HPE Foundation Care service is available in various regions. Please verify with HPE for availability in your specific location.
• What should I do if I encounter an issue covered by this service?
  Contact HPE technical support for remote diagnosis and support, and they will guide you through the necessary steps to resolve your issue.