HPE Foundation Care Call-To-Repair - Post Warranty - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty service offers an essential safety net for your IT infrastructure, ensuring continuous support and maintenance even after the manufacturer's warranty expires. This premier service from Hewlett Packard Enterprise (HPE) combines comprehensive hardware and software support, allowing your IT team to focus on critical business operations while HPE's expert technical resources handle the complexities of troubleshooting and repairs. With a commitment to increasing the availability of your systems, this service is designed to minimize downtime, reduce costs, and enhance overall productivity.

• Comprehensive Support: Enjoy access to remote diagnosis and troubleshooting for both hardware and software issues, ensuring that your IT infrastructure remains operational and efficient.
• On-site Hardware Repair: In the event of a hardware failure, HPE Foundation Care provides on-site repair services, allowing for quick resolutions without the need to travel or send equipment away.
• Basic Software Support: This service may include basic software support for selected non-HPE products, in addition to comprehensive support for HPE hardware, ensuring your software environment is also well-managed.
• Timely Response Time: With a guaranteed 6-hour repair service response time, HPE Foundation Care prioritizes your business needs, helping to minimize downtime and maintain productivity.
• One-Year Coverage: Benefit from a full year of service duration that guarantees dependable support and continuous protection against breakdowns, extending the life of your IT assets.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair
• Duration: 1 Year
• Response Time: 6 Hour Repair Service
• Post-Warranty Coverage: Available after the manufacturer’s warranty expiration
• Included Support: Remote hardware and software support, On-site hardware repair, Basic Software Support (for eligible products)

How to Install

To implement the HPE Foundation Care service, start by contacting your HPE representative or authorized partner. They will guide you through the process of enrolling your eligible HPE hardware and software products into the Foundation Care program. Once enrolled, you will receive instructions on how to access remote support and initiate on-site repair requests as needed. Ensure that your IT team is familiar with the support channels and escalation procedures for effective use of the service.

Frequently Asked Questions

What does the HPE Foundation Care cover?

The service covers hardware and software support, including remote diagnosis, on-site repairs, and basic software support for selected non-HPE products.

How do I know if my products are eligible for HPE Foundation Care?

You can check eligibility by contacting HPE or your authorized partner, who can provide information on which of your HPE and third-party products qualify for this service.

Can I renew my HPE Foundation Care service after one year?

Yes, you can renew the HPE Foundation Care service annually to continue receiving support and maintenance for your IT infrastructure.

How quickly can I expect service after I report an issue?

HPE Foundation Care guarantees a 6-hour response time for repair services, ensuring that your IT issues are addressed promptly to minimize downtime.

Is software update access included in this service?

Yes, HPE Foundation Care provides access to software updates and patches for supported HPE and selected third-party software products, ensuring your systems are up to date.