HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year Warranty is designed to ensure your IT infrastructure remains operational and efficient. This service provides comprehensive support for both hardware and software, helping you tackle any issues that arise, and enabling your IT team to focus on strategic initiatives rather than troubleshooting problems. With HPE Foundation Care, you can enjoy peace of mind knowing that your equipment is protected and supported by experienced professionals.

• Comprehensive Coverage: Receive extensive hardware and software support tailored to HPE and selected third-party products, ensuring your IT environment remains functional and well-maintained.
• Expert Remote Assistance: Access remote diagnosis and support from HPE's technical resources, who collaborate with your IT team to resolve any hardware and software issues promptly.
• On-Site Hardware Repair: In the event that a hardware issue cannot be resolved remotely, HPE Foundation Care provides on-site repair services, ensuring minimal disruption to your operations.
• Software Support and Updates: Enjoy access to vital software updates and patches, including those for selected non-HPE software products, enhancing your system's performance and security.
• Rapid Response Time: Benefit from a 6-hour repair service response time, allowing for quick resolutions and maximum reliability, ensuring your business operations are not hindered.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 6 Hours
• Support Coverage: Hardware and selected third-party software
• Service Type: Remote Diagnosis, On-Site Repair, Software Updates
• Availability: 24/7 support from HPE technical resources

How to Install

To initiate the HPE Foundation Care Call-To-Repair service, simply contact HPE’s customer service or your HPE account representative. After confirming your existing hardware and software eligibility, you will receive detailed instructions on how to activate your service coverage. Maintain all necessary documentation and ensure your system information is up to date to facilitate a seamless support experience.

Frequently Asked Questions

What types of products are covered under HPE Foundation Care?

HPE Foundation Care covers a wide range of HPE hardware products and selected software solutions, including third-party products. Contact HPE for a complete list of eligible items.

How do I know if my equipment is eligible for HPE Foundation Care?

To determine the eligibility of your equipment, reach out to HPE customer support or your account representative, who can verify coverage based on your current warranty status.

What happens during the on-site repair service?

During an on-site repair, HPE technicians will arrive with the necessary tools and replacement parts to fix your hardware issues. They ensure the repair is completed efficiently and with minimal disruption to your business.

Will I receive software updates automatically?

Yes, as part of the HPE Foundation Care service, you will receive automated notifications for software updates and patches, ensuring your system remains secure and up to date.

Can I renew my HPE Foundation Care service?

Absolutely! HPE Foundation Care services are designed for renewal. Be sure to contact HPE prior to the expiration of your current service to discuss renewal options and maintain uninterrupted support.