HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty is a comprehensive service designed to support businesses in maintaining the reliability and availability of their IT infrastructure. This renewal option ensures that your organization continues to benefit from expert technical resources and repair services, minimizing downtime and enhancing productivity. With HPE's extensive coverage, you can rest assured that your hardware and software will be promptly supported, ensuring seamless operations and peace of mind.

• Comprehensive Support: HPE Foundation Care provides extensive hardware and software services tailored to your organization’s needs, enhancing the availability of your IT systems.
• Expert Technical Resources: Gain access to HPE’s knowledgeable technical team, who collaborate with your IT staff to swiftly resolve hardware and software issues across HPE and select third-party products.
• On-Site Hardware Repair: Should remote diagnostics not suffice, HPE Foundation Care offers on-site hardware repair, ensuring that any issues are resolved quickly and effectively.
• Software Support and Updates: Enjoy remote technical support and updates for software products, including access to patches and updates for HPE-supported third-party software as they become available.
• Fast Response Times: Experience a commitment to rapid service with a 6-hour repair service response time, minimizing disruptions to your business operations.

Technical Details of Product

• Service Type: Hardware and Software Support
• Service Duration: 1 Year
• Response Time: 6 Hours for repairs
• Coverage: HPE hardware products and selected third-party software
• Access to New Releases Update service
• Includes Basic Software Support and Collaborative Call Management for eligible software

How to Install

To initiate your HPE Foundation Care service, simply contact your HPE representative or visit the HPE website. They will guide you through the necessary steps to activate your service, including verifying your eligible hardware and software products. Once activated, ensure that your IT team is informed about the support procedures and contact details for technical assistance.

Frequently Asked Questions

• What is covered under HPE Foundation Care? HPE Foundation Care covers hardware repair and software support for eligible HPE products, including remote diagnostics and on-site repair services.
• How do I know if my product is eligible for this service? Contact HPE support or your account representative to determine the eligibility of your HPE hardware and software products.
• What is the typical response time for support requests? The service includes a 6-hour repair service response time, ensuring you receive timely assistance.
• Are third-party software products included in HPE Foundation Care? Yes, selected third-party software products may be included, but it is advisable to verify with HPE for specifics regarding your coverage.
• Can I extend my warranty after the first year? Yes, you can renew your HPE Foundation Care service annually to maintain continuous support for your IT infrastructure.