HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) offers a reliable and comprehensive service plan designed to enhance the longevity and performance of your IT infrastructure. With this one-year warranty renewal, you can ensure your systems remain operational and supported, even after the manufacturer’s warranty has expired. This service is tailored to provide both hardware and software support, ensuring that you have the technical resources you need at your fingertips.

• Comprehensive Support: The HPE Foundation Care service offers extensive hardware and software support, ensuring that your IT infrastructure remains highly available and operational at all times.
• Remote Diagnosis and On-Site Repair: In the event of a hardware issue, HPE technical resources will provide remote diagnosis and, if necessary, on-site hardware repair, guaranteeing a swift resolution to any problems.
• Software Updates: This service includes access to software updates and patches for HPE-supported third-party software, keeping your systems secure and up-to-date.
• Collaborative Call Management: For eligible HPE hardware products, you will also benefit from Basic Software Support and Collaborative Call Management, streamlining the support process and enabling efficient issue resolution.
• Fast Repair Times: Enjoy a 6-hour repair service response time, ensuring that your business operations experience minimal downtime and maximum reliability.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 6 Hours for repair services
• Included Services: Remote diagnosis, on-site hardware repair, software updates, Basic Software Support, and Collaborative Call Management for selected non-HPE software.
• Coverage: Applies to eligible HPE hardware and selected third-party products.

How to Install

To activate your HPE Foundation Care Call-To-Repair service, simply follow these steps:

1. Contact your HPE representative or authorized partner to purchase the renewal service.
2. Provide the necessary information regarding your existing hardware and software products to determine eligibility.
3. Once confirmed, HPE will guide you through the activation of your service plan.
4. For further assistance or any technical inquiries, contact HPE's support team for immediate help.

Frequently Asked Questions

• What is covered under the HPE Foundation Care service?
  The service covers both hardware and software support, including remote diagnosis, on-site repair, software updates, and collaborative call management for eligible products.
• How does the repair service work?
  In case of a hardware failure, you will first receive remote diagnosis from HPE technical support. If the issue cannot be resolved remotely, an on-site technician will be dispatched to resolve the problem.
• Can I renew my service after the first year?
  Yes, you can renew your HPE Foundation Care service after the first year to continue receiving support and protection for your IT infrastructure.
• What is the response time for repairs?
  The service guarantees a response time of 6 hours for repair services, minimizing downtime and ensuring your operations run smoothly.
• Is this service available for third-party software products?
  Yes, the HPE Foundation Care includes support for selected third-party software products, ensuring you have comprehensive coverage for your entire IT environment.