HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty is an essential service designed to enhance the availability of your IT infrastructure. This service combines comprehensive hardware and software support from Hewlett Packard Enterprise (HPE) to ensure that your business remains operational and efficient. With HPE's technical resources at your fingertips, you can expect quick resolution of hardware and software issues, allowing your IT team to focus on strategic initiatives rather than day-to-day challenges.

• Comprehensive Support: HPE Foundation Care provides extensive support that includes both hardware and software services, ensuring your IT infrastructure runs smoothly and effectively.
• Remote Diagnosis and On-Site Repair: Enjoy peace of mind with remote diagnosis and support for hardware issues, complemented by on-site repair services to resolve problems swiftly when necessary.
• Basic Software Support Included: For eligible HPE hardware products, the service includes Basic Software Support, offering remote technical assistance and access to critical software updates and patches.
• Fast Repair Response Time: With a 6-hour repair service response time, HPE ensures that your business is minimally impacted by equipment failures, giving you maximum reliability.
• One-Year Service Duration: The one-year warranty offers continuous coverage to protect your investments, ensuring you receive uninterrupted service for your IT assets.

Technical Details of the HPE Foundation Care Call-To-Repair

• Service Duration: 1 Year
• Response Time: 6 Hours
• Support Method: Remote and On-Site repair
• Software Support: Basic Software Support + Updates for selected third-party software
• Coverage: HPE and selected third-party products

How to Install HPE Foundation Care Call-To-Repair

To install the HPE Foundation Care Call-To-Repair service:

1. Contact your HPE representative to confirm the eligibility of your hardware and software products for the Foundation Care service.
2. Complete the necessary paperwork to renew or establish your warranty service for the specified duration.
3. Upon confirmation, your service will be activated, and you will receive instructions for accessing remote support and on-site services.
4. Ensure that your IT team is briefed on how to engage with HPE technical support for efficient issue resolution.

Frequently Asked Questions

• What is included in the HPE Foundation Care Call-To-Repair service?
  It includes remote diagnosis and support, on-site repairs, basic software support, and access to software updates.
• How long does the service last?
  The service duration is one year, providing complete warranty coverage for your IT equipment.
• What types of hardware and software are covered?
  The service covers eligible HPE hardware products and selected third-party software, subject to HPE’s terms and conditions.
• What should I do in case of a hardware failure?
  Contact HPE technical support for immediate assistance. They will provide remote diagnosis and, if necessary, arrange for on-site repair services.
• How can I renew my warranty service?
  Renewal can be completed by contacting your HPE representative prior to the expiration of your current service agreement.