HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

Enhance the reliability and efficiency of your IT infrastructure with the HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty. This comprehensive service package from Hewlett Packard Enterprise (HPE) offers exceptional hardware and software support tailored to meet your organization's needs. Designed for businesses that require consistent uptime and quick resolution of issues, HPE Foundation Care ensures that your IT systems are always running optimally.

• Comprehensive Support: HPE Foundation Care provides extensive assistance that encompasses both hardware and software. This service includes remote diagnosis, robust technical support, and on-site repairs, ensuring that any issues are addressed promptly and efficiently.
• On-Site Repair Services: With HPE’s professional technicians available for on-site repairs, you can enjoy peace of mind knowing that help is just a call away. Should an issue arise, the technician will come to your location, minimizing downtime and maximizing operational efficiency.
• Rapid Response Time: HPE Foundation Care offers a 6-hour repair service for locations within 80 km from the customer site. This quick response time ensures that your business can return to normal operations as swiftly as possible, reducing potential disruptions.
• Basic Software Support: In addition to hardware services, HPE Foundation Care may include Basic Software Support for selected non-HPE software products. This ensures you have the technical support you need for all eligible software applications.
• Cost Efficiency: The all-inclusive nature of HPE Foundation Care minimizes inventory costs associated with spare parts through effective service characteristics, providing dependable coverage without unnecessary expenses.

Technical Details

• Service Duration: 1 Year
• Service Type: Warranty Renewal
• Response Time: 6-Hour Repair Service (within 80 km)
• Support Availability: Remote diagnosis, on-site hardware repair, and software support
• Eligibility: Services available for HPE and selected third-party products

How to Install

To activate your HPE Foundation Care Call-To-Repair service, follow these steps:

1. Purchase the HPE Foundation Care warranty renewal through an authorized HPE partner or directly from HPE.
2. Once purchased, you will receive confirmation and instructions on how to register your service.
3. Follow the registration process by providing the required information regarding your HPE hardware and software products.
4. After registration, you will have access to HPE's technical support and repair services as per the terms of the warranty.
5. Keep your contact information updated to ensure that HPE can reach you promptly when assistance is needed.

Frequently Asked Questions

What is included in the HPE Foundation Care service?

The service includes remote diagnosis, on-site hardware repair, and software support for eligible products. It is designed to ensure high availability and efficiency of your IT infrastructure.

Can I use HPE Foundation Care for third-party products?

Yes, HPE Foundation Care provides support for selected third-party products in addition to HPE hardware, making it a versatile option for businesses with a multi-vendor environment.

How do I know if my hardware is eligible for HPE Foundation Care?

Contact HPE or your authorized reseller for information on which hardware products are eligible for this service. They can provide you with the details based on your existing HPE equipment.

Is there a limit to the number of service calls I can make?

There are no specific limits to the number of service calls, but it is advisable to use the service responsibly and in accordance with the terms of your warranty.

Where can I find more information about HPE Foundation Care services?

For more detailed information, please visit the official HPE website or contact HPE customer support for assistance tailored to your specific needs.