HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty offers an essential support service that enhances the reliability and availability of your IT infrastructure. This comprehensive warranty coverage from Hewlett Packard Enterprise (HPE) is designed to address both hardware and software issues, ensuring that your systems remain operational and efficient. With a range of features aimed at minimizing downtime and maximizing support, this service is a must-have for businesses looking to maintain their IT assets effectively.

• Comprehensive Support: HPE Foundation Care provides a blend of hardware and software services tailored to support both HPE and selected third-party products, ensuring you receive expert assistance whenever you need it.
• Remote Diagnosis and On-Site Repair: Enjoy the convenience of remote diagnosis and support for hardware issues. If necessary, on-site hardware repair services are available, allowing for swift problem resolution without extensive downtime.
• Software Support and Updates: Get access to remote technical support, software updates, and patches for both HPE and eligible third-party software products, ensuring your systems are always up to date with the latest features and security enhancements.
• Efficient Response Times: With a commitment to a 6-hour repair service response time, HPE Foundation Care aims to minimize disruptions to your operations, ensuring that your IT infrastructure remains reliable and efficient.
• Extended Coverage: The 1-year service duration provides peace of mind, allowing you to extend the warranty on your essential hardware and software assets for continued support and protection against unexpected issues.

Technical Details of Product

• Service Type: HPE Foundation Care - Call-To-Repair
• Duration: 1 Year
• Response Time: 6-Hour Repair Service Response
• Support Coverage: Hardware and Software (HPE & selected third-party products)
• Includes: Remote diagnosis, on-site hardware repair, software updates, and patches

How to Install

To take advantage of HPE Foundation Care Call-To-Repair, follow these simple steps:

1. Contact your HPE sales representative or visit the HPE website to purchase the warranty renewal.
2. Once purchased, ensure your IT team is aware of the service details and the support contact information.
3. In case of any issues, report the problem to HPE’s support team via the designated communication channels provided in your warranty documentation.
4. Provide necessary details about your hardware or software issue, and follow the instructions given by the support technician for remote diagnosis.
5. If on-site repair is necessary, a technician will be dispatched to your location as per the service agreement.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes remote diagnosis, on-site hardware repair, access to software updates and patches, and support for eligible third-party software.
• How quickly can I expect support?
  HPE Foundation Care offers a 6-hour response time for repair services, ensuring minimal disruption to your operations.
• Is this service available for third-party products?
  Yes, HPE Foundation Care covers selected third-party products in addition to HPE hardware and software.
• Can I renew my warranty?
  Yes, this product is specifically a renewal of the warranty for an additional year, extending your support coverage.
• How do I report an issue?
  You can report an issue by contacting HPE's support team through the channels provided in your warranty documentation.