HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty is designed to provide unparalleled support for your IT infrastructure. Tailored to boost uptime and reliability, this service comes with comprehensive hardware and software solutions that cater to the unique needs of your business. With HPE's expert team at your disposal, you can rest assured that your IT systems will remain operational and efficient.

• Comprehensive Coverage: The HPE Foundation Care service offers extensive support for both hardware and software, ensuring all aspects of your IT infrastructure are managed effectively.
• Remote Diagnosis and Support: Access to HPE’s skilled technical resources allows for rapid resolution of hardware and software issues from the comfort of your office.
• On-Site Hardware Repair: If remote support is insufficient, HPE will dispatch technicians to perform on-site repairs, minimizing downtime and disruption.
• Basic Software Support: For eligible HPE hardware products, the service may include Basic Software Support, as well as updates for selected third-party software products.
• Timely Repair Response: With a 6-hour repair service response time, you’ll benefit from quick resolutions and increased reliability, ensuring your business operations continue smoothly.

Technical Details of the Product

• Service Type: HPE Foundation Care Call-To-Repair
• Warranty Duration: 1 Year
• Response Time: 6 Hour Repair Service
• Coverage: Hardware and Software Support
• On-Site Repair: Yes, when required

How to Install

To activate your HPE Foundation Care Call-To-Repair service, follow these steps:

• Contact your HPE representative or authorized reseller to purchase the warranty renewal.
• Provide your HPE hardware product's serial number and any relevant details about your IT environment.
• Once the purchase is confirmed, you will receive documentation outlining your service coverage and contact information for support.
• Familiarize your IT team with the support process and HPE’s contact details for quick access during emergencies.

Frequently Asked Questions

• What is included in the HPE Foundation Care service?
  The service includes remote diagnosis, on-site hardware repairs, technical support for eligible software, and access to software updates.
• Can I renew my warranty after it expires?
  Yes, the HPE Foundation Care Call-To-Repair service can be renewed to ensure continuous support for your IT infrastructure.
• How quickly can HPE respond to issues?
  HPE guarantees a 6-hour response time for repair services, allowing for prompt resolutions.
• Is software support included?
  Yes, Basic Software Support is included for eligible products, along with access to updates for selected third-party software.
• Who do I contact for support?
  You can contact HPE technical support using the information provided in your service documentation.