HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty

The HPE Foundation Care Call-To-Repair - Post Warranty (Renewal) - 1 Year - Warranty is designed to enhance the reliability and efficiency of your IT infrastructure. This service goes beyond basic warranty coverage, ensuring that your hardware and software remain fully operational. With a focus on comprehensive support and prompt repairs, you can trust HPE to keep your systems running smoothly.

• Comprehensive Support: HPE Foundation Care offers a wide range of hardware and software services that enhance the availability of your IT infrastructure. With access to HPE’s technical resources, your IT team receives dedicated support to resolve both hardware and software issues effectively.
• Remote Diagnosis and On-site Repair: For hardware products under this service, you benefit from remote diagnosis and support. If necessary, HPE provides on-site hardware repair to swiftly address and resolve any issues, minimizing downtime.
• Eligibility for Software Support: Eligible HPE hardware products may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. This ensures that you receive comprehensive support not just for hardware, but also for crucial software components.
• Access to Updates and Patches: For software products covered by HPE Foundation Care, you gain access to the latest software updates and patches, ensuring that your systems are always equipped with the most current features and security enhancements.
• Fast Repair Response Time: Enjoy a 6-hour repair service response time, which is critical for maintaining your operational continuity. HPE Foundation Care prioritizes your needs, ensuring that you receive rapid assistance when it matters most.

Technical Details of HPE Foundation Care Call-To-Repair

• Service Duration: 1 Year
• Repair Service Response Time: 6 Hours
• Coverage: Hardware and Software support for eligible products
• Support Types: Remote diagnosis, on-site repair, and software update access
• Renewal Type: Post Warranty

How to Install HPE Foundation Care Call-To-Repair

To install HPE Foundation Care Call-To-Repair, follow these simple steps:

1. Purchase the renewal service through an authorized HPE partner or the HPE website.
2. Once purchased, you will receive a confirmation email with a service agreement.
3. Contact HPE support with your service agreement details to activate the coverage.
4. Integrate HPE Foundation Care into your existing IT service management processes.
5. Ensure your IT team is aware of how to utilize the support services offered by HPE Foundation Care.

Frequently Asked Questions

• What is covered under the HPE Foundation Care Call-To-Repair service?
  This service covers hardware and software support for eligible HPE products, including on-site repairs and access to software updates.
• Is there a limit to the number of support calls I can make?
  There is no limit to the number of support calls, as long as they pertain to eligible covered products.
• What is the typical response time for on-site repairs?
  HPE Foundation Care guarantees a 6-hour response time for on-site repairs, ensuring minimal disruption to your operations.
• Can I purchase this service for non-HPE products?
  HPE Foundation Care is primarily designed for HPE hardware and selected third-party software; however, some non-HPE products may be eligible. Contact HPE for specific details.
• How do I renew my HPE Foundation Care service?
  Renewal can be done through your HPE account or an authorized partner, ensuring continuous support for your eligible products.